IT Support Specialist

Job Summary

Position will provide technical support for academic lab environments, Faculty, and staff computing equipment within the School of Arts, Humanities, and Technology.

Minimum

Education and Experience:

Associate's degree or an equivalent combination of relevant education and experience may be considered.

Other

Qualifications:

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Assist with academic lab maintenance and operations. Troubleshoot, diagnose, and handle warranty interaction with vendors for computer equipment. Facilitate repairs and maintenance of assets. Assist with property asset management and inventory procedures. Provide desktop support and other IT related services, including AV support.

• device vulnerability remediation
• documentation
• equipment setup and troubleshooting
• software deployment and patching
• facilities installation of technology equipment

Internal candidates will be given preference.

A remote work schedule is not available for this position.

All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community.

UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator.

For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator
.