Director - Delivery and Operations- Optum State Government Solutions - Indiana - Remote

** Requisition number:
** 2359877

** Job category:
** Business & Data Analytics

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* ** Optum Insight State Government Solutions (SGS)
** partners with state agencies to modernize and improve health and human services programs through data-driven insights, advanced technology, and deep domain expertise. The organization delivers integrated solutions across Medicaid, public health, and human services to streamline operations, enhance program integrity, and improve population health outcomes. Leveraging analytics, AI, and configurable service models, SGS helps states navigate complex policy environments, optimize performance, and deliver more efficient, accessible, and person-centered care at scale

The  
** Director, Delivery and Operations
** will serve as the accountable leader for the Indiana client, owning end-to-end delivery, operational performance, and client satisfaction across all services. This role is responsible for overseeing execution, ensuring high-quality outcomes, and maintaining a strong, trusted partnership with a high-touch state client environment. Acting as the primary interface with senior stakeholders-including a highly detail-oriented and demanding CIO-the Director will bring strong executive presence, clear communication, and disciplined operational rigor.

In parallel, the role will play a critical leadership position in supporting growth initiatives, helping to quarterback upcoming business opportunities (including program integrity work) while ensuring seamless alignment between delivery excellence and business development efforts.

Our preferred candidate will be within the Indianapolis region, however we are considering qualified candidates from other regions as well.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

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* Primary Responsibilities:

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* + Direct responsibility for delivery oversight of large-scale program execution

+ Build relationships with clients to develop long-term data and analytics programs that add value to our Medicaid customer business operations

+ Work closely with the Account Executive and broader client team to capture account goals, build and execute account business plans, identify expansion opportunities, and support solutioning to drive profitable growth

+ Work with key client stakeholders and transformation leaders along with Optum analytics to identify and close gaps in current client data and analytics operations and facilitate needed change management to drive performance improvement and a service-oriented mindset

+ Own end-to-end client delivery and operations for Medicaid Enterprise Data Warehouse (EDW) and related state-based health systems, ensuring stable run, service performance, and compliance with contractual commitments

+ Partner with product, engineering, and innovation leaders to align delivery roadmaps with innovation roadmaps, sequencing modernization and capability rollouts to maximize client value and operational readiness

+ Drive delivery and operational excellence through adoption of AI-enabled tooling (e.g., intelligent monitoring, incident triage, testing automation, knowledge management), and through consistent use of proven delivery methodologies, standards, and governance

+ Support program P&L, building efficient, repeatable processes to deliver profitable growth

+ Guide a team of analysts, business intelligence developers, ETL developers, DBAs, senior consultants, and subject matter experts to deliver contractual requirements and data and analytics engagements

+ Lead the continued development of a data and analytics program in concert with the account executive to meet emerging customer needs, including strategy, operating model design, governance structures, data platforms and architecture, and talent acquisition

+ Lead implementation of client data and analytics transformation agenda including functional and technology roadmap and required organizational changes to support our client partnership and related agreements

+ Lead the development of standard managed data and analytics program structures and operating models to enable repeatable and scalable programs across a range of customer Medicaid programs

+ Act as a subject matter expert around Medicaid health system data and analytics function, operations, and governance

+ Convey the value story of managed data and analytics for…