Senior Product Manager

The Senior Product Manager conceives and develops products for customer use. The role involves moderately complex to complex issues, requiring in‑depth evaluation of variable factors. As a senior individual contributor, the Senior Product Manager orchestrates complex, cross‑platform technology projects that grow enterprise strategy and operational reliability. The position focuses on translating vision into scalable technology solutions and ensuring seamless integration across platforms such as clinical care management, telephony, data systems, and enterprise architecture.

Acting as the interface between business and technology, the Senior Product Manager drives transformation and new ideas while maintaining operational thoughtfulness and partners with an Agile delivery team to foster an environment of continuous delivery and improvement.

• Strategic Leadership & Transformation: Lead new transformation efforts, aligning technology roadmaps with enterprise goals and clinical, operational, and customer experience goals. Champion improvement and scalability for new markets, services, and population launches.
• Regarding own work methods: Occasionally in, and receives guidance where needed.
• Stakeholder Management: Cultivate strong relationships with senior leaders, business leaders, and technical teams. Serve as a trusted advisor, translating complex technical concepts into actionable business recommendations. Facilitate alignment and consensus among diverse stakeholders, ensuring transparency and shared ownership of outcomes.
• Cross‑Platform Delivery: Promote delivery of business capabilities across multiple clinical platforms. Manage dependencies, milestones, and inter‑team coordination to ensure timely execution.
• Encourage innovation and experimentation on teams to drive team engagement.
• Governance &
  
  Risk Management:
  
  Evaluate and communicate the growth of architectural and integration decisions. Ensure compliance, reliability, and scalability, proactively managing operational risks and issue resolution.
• Operational Oversight: Anticipate and manage the impact of system changes, outages, and upgrades. Partner with IT and business teams to triage issues and elevate risks as needed.
• Reporting & Communication: Prepare concise status reports and summaries. Convert technical updates into clear business terms for leadership visibility.
• Mentorship & Enablement: Support the development of product owners and analysts, fostering technical fluency and structured delivery approaches.

• 5+ years of Product Management or Health Informatics experience or a bachelor’s degree in Product Management, Health Informatics, Business, Computer Science, or Engineering.
• Comprehensive knowledge of Outlook and Excel, capable of performing complex functions.
• Experience communicating complex technical concepts to a variety of audiences in both written and oral forms.
• Communicate product updates, milestones, and progress to internal and external partners.
• Cross‑functional initiatives and drive transformation across technology and business domains.

• Master’s Degree in Business or Healthcare.
• JIRA Align experience.
• Azure Dev Ops (ADO) experience.
• 5+ years’ experience in SDLC (software development life cycle) within Healthcare Product solutions, or other equivalent experience.
• Certified Product Manager (CPM), SAFe Product Owner/Product Manager (POPM), or equivalent.
• Epic experience or certifications.
• Experience excelling in growth‑oriented environments, balancing strategic vision with operational execution.

• Travel: Willingness to travel up to 25% (annually) for partner engagement and product projects.
• Typical Workdays/
  
  Hours:
  
  Monday – Friday, 8:00 am – 5:00 pm EST or CST with some weekend hours required.
• Work‑At‑Home Requirements: Must have the ability to provide a high‑speed DSL or cable modem for a home office. Associates or contractors who live and work from home in California will be provided payment for internet expense. A minimum standard speed of 25 Mbps download x 10 Mbps upload is required. Satellite and wireless internet service is not allowed. A dedicated…