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Remote Service Desk Leader: Incident & Problem Management
Remote / Online - Candidates ideally in
Malibu, Los Angeles County, California, 90263, USA
Listed on 2026-05-24
Malibu, Los Angeles County, California, 90263, USA
Listing for:
Avum Inc.
Remote/Work from Home
position Listed on 2026-05-24
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Avum Inc. is seeking a strategic and technical Service Desk Lead to transform their support team into a proactive operations center. The role involves managing day-to-day support, establishing robust processes, and ensuring system reliability. Duties include redefining incident response, building analytics, and improving customer support.
The ideal candidate has extensive Service Desk experience, leadership skills, and a solid understanding of ITIL practices. This role is remote but requires availability during Eastern Time hours.
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