Salesforce Quality Assurance Engineer; Remote

Position: Salesforce Quality Assurance Engineer (Remote)
Please note:

This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

Title:

Salesforce Quality Assurance Engineer

The Work: ICF seeks a skilled Quality Assurance (QA) Engineer to ensure the quality and reliability of a mission-critical Salesforce-based SaaS solution for the US Department of Homeland Security. The QA Engineer will develop and execute test plans, validate system functionality, and ensure compliance with federal security standards.

Job Location:

Remote work is authorized. Must support US Eastern time zone working hours.

What You Will Do:

* Develop, document, and execute comprehensive test plans, test cases, and test scripts to validate Salesforce-based system functionality, workflows, and integrations.

* Perform functional, integration, regression, and performance testing to ensure the solution meets stakeholder requirements and federal compliance standards.

* Validate data migration from legacy systems, ensuring data accuracy, integrity, and completeness.

* Collaborate with developers, business analysts, and stakeholders to understand requirements, user stories, and system workflows to design effective test strategies.

* Identify, document, and track defects using tools like Jira, ensuring timely resolution and retesting.

* Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, reviews) to provide quality assurance insights and align testing with sprint goals.

* Support user acceptance testing (UAT) and validate training materials to ensure usability and adoption.

* Create and maintain QA documentation, including test results, defect reports, and quality metrics, for gate reviews and project deliverables.

* Contribute to continuous improvement of testing processes and tools to enhance efficiency and coverage.

What You Will Bring With You:

* 4+ years as a Quality Assurance Engineer developing, documenting, and executing application test plans and scripts for software development projects.

* 1+ years working on a large Salesforce implementation.

* 3+ years of experience and proven proficiency with Agile project management tools (Jira) and Microsoft Office Suite.

* 1+ years of experience delivering user training or creating technical documentation.

* Candidate must have a Public Trust or an Active Secret clearance.

* U.S. Citizenship is required due to federal contract requirements.

* Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

* Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

What We Would Like You To Bring With You:

* Experience testing Salesforce solutions for federal government clients, particularly DHS or DoD.

* Familiarity with cybersecurity compliance testing and ATO processes.

* Experience testing compliance with Section 508 of the Rehabilitation Act.

* Experience with automated testing tools for Salesforce environments.

* Prior experience delivering user training or creating technical documentation.

Professional

Skills:

* Highly effective analytical and problem-solving capabilities.

* Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.

* Excellent communication and interpersonal skills to interface effectively with team members and federal clients.

* Organized, detailed oriented and able to prioritize and multi-task.

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Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with…