Network Administrator

Full Time Prof, Eng, Dev, Soft Mission, KS, US

5 days ago Requisition

Who is Script Pro?

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

The roles within Script Pro’s Field Operations department involve direct interaction with customers, which provides an unique opportunity to understand their needs and deliver tailored solutions. These teams are involved with the implementation and maintenance of our customer’s environment and infrastructure. This is a technical and collaborative role with the ability to make an impact on pharmacy systems.

Job Summary: The Network Administrator will work alongside Customer Service teams and System Administrators on customer networks in support of Script Pro’s pharmacy automation and pharmacy system products. This individual will configure and remotely support network devices to company standards, including but not limited to Virtual and Physical Firewalls, Routers, Access Points and Switches. This position also works with onsite technicians and customers to troubleshoot network connectivity and performance issues.

Reporting Relationship: Supervisor, Network Engineering

Shift: General business hours are Monday through Friday 8 am to 5 pm CST. This hybrid role requires a combination of weekly on-campus and remote work with specific days varying based on departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS. Regular, punctual, and predictable attendance is an essential function of every job at Script Pro.

Scope of the Role:

• Assist with the support of networks for new and existing customers
• Implement and support various VPN connections with customers for remote access to customer systems
• Support multiple network and firewall configurations on customer systems
• Remotely support approved network hardware for connectivity at customer premise
• Remotely support remote access connectivity to/from customer systems
• Provide technical documentation to other customer service and training groups for procedure/training development
• Work with customers and customer IT to resolve network problems via ticketing and phone system
• Perform other duties as assigned

Required Qualifications:

• Bachelor’s degree in a business technology or computer science discipline, or an equivalent combination of education and experience
• 1+ year experience configuring and deploying CISCO internetworking devices, firewalls, switches, and routers
• 1+ year experience with CISCO Defense Orchestrator (CDO), CISCO iOS, CISCO Nexus, CISCO Secure Firewall and similar platforms
• Experience with L3 switch administration, L4 router administration, and Firewall configuration
• Comprehensive understanding of TCP/IP and networking concepts (VLANs, protocols, topologies, cabling, network address translation)
• Advanced level of knowledge using industry best practices for installing, deploying, documenting, and troubleshooting network technologies
• Ability to support flexible schedule in support of 24x7 customers
• Strong ability to thoroughly analyze and troubleshoot network issues
• Excellent organizational skills with the ability to prioritize multiple requests, manage multiple tasks, and manage time effectively
• High level of motivation, assertiveness, adaptability, and the enthusiasm to grow according to the demands of the position
• Excellent customer service skills and the ability to work toward a common goal
• Strong analytical skills, including a high level of attention to detail
• Ability to present technical ideas and issues utilizing visualization tools, such as Microsoft Visio and Power Point
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks and functions

Remote Work Requirements:

• Must have high-speed reliable internet access with a hard-wired connection
• Must have a…