HPC Hardware Service Engineer, Irvine, CA, On-site, Irvine, CA

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Come join our team at Hewlett‑Packard/HP as a HPC On‑site Hardware Service Engineer, where you will have the opportunity to work with cutting‑edge technology and make a significant impact on our company's success. You will play a critical role in implementing and maintaining high‑performance computing (HPC) systems that are essential to our business operations. We are looking for a self‑motivated problem‑solver with excellent communication skills and a desire to constantly learn.

In this role, located in Irvine, CA, you will be supporting HPC systems at one of HPE’s mission‑critical customer sites. You will be reporting daily and working physically at the customer’s site from 8AM – 5PM. You will be part of the customer’s HPE site team. As the Site’s Hardware Service Engineer you will assist the customer with more complex issues, mentor and offer guidance to fellow local HPE site team members, and be responsible for logging, addressing and resolving hardware issues.

You will own and see the repair case through to resolution, working closely with the site team, the customer, and remote HPE teams. Routine daily work will include opening, updating, monitoring cases; extensive troubleshooting, daily break‑fix hardware repair, and part replacement across the customer’s systems.

US Citizenship Required. This role requires daily in‑person attendance at a non‑HPE worksite.

Hours:

8am – 5pm daily.

• Report daily to, and physically work at, the customer’s site.
• Engage in technical problem solving across multiple technologies.
• Create and own service tickets via Salesforce, updating and driving the case through closure.
• Identify, analyze, diagnose, troubleshoot, and repair hardware issues with focus on responsiveness and communication.
• Gather data, perform analysis, and escape cases to higher‑level product support groups to ensure timely resolution of system or customer issues.
• Verify and implement detailed technical solutions to problems.
• Maintain ongoing logs documenting issues and resolutions for tracking and monthly discussion.
• Participate as part of a team and maintain good relationships with team members and customers.
• Own and produce customer documentation.
• Occasional travel for training is required.

• Experience with Linux‑based OS, hardware troubleshooting, and diagnostics.
• Must be a self‑starter who can work independently, without supervision, and within a team environment.
• Strong problem‑solving and self‑management skills with attention to detail.
• Understanding of architectural dependencies of technologies.
• Ability to work in a multi‑technology environment and diagnose complex technical problems to their root cause.
• Ability to communicate broad and specific concepts with team members and peers.
• Ability to prioritize tasks and effectively communicate verbally and in writing.
• Role models knowledge sharing and re‑use within practice or profession.
• Strong desire to learn and improve.

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
• Experience installing, troubleshooting, and supporting enterprise‑level servers,…