Computer Systems Administrator

We are a Community Defender Organization, making us a non‑profit corporation funded by a grant from the federal government. We are not government employees, and our employment status is considered “at will.” The organization's main office is in Spokane, Washington, with a branch office in Yakima, Washington.

We operate under authority of the Criminal Justice Act (18 U.S.C. § 3006A) to represent individuals who are prosecuted in our federal courts and unable to afford counsel. We are committed to serving the distinct needs of these individuals with a diverse group of dedicated professionals who collaborate with, listen to, and advocate on behalf of one another. We welcome and value individuals of any race, color, religion, ethnicity, national origin, sexual orientation, gender, gender identity or expression, disability, age, veteran status, and other status protected by law.

has first‑line responsibility for providing technical and end‑user support for all IT‑based systems, and for performing or coordinating all automation support services necessary for the successful operation of IT‑based systems. Primary responsibilities include Local Area Network (LAN) and IT management support, administrative support, and litigation support for the two offices in the district, described in more detail below.

• Performs hardware maintenance (i.e. deploying and deconstructing PCs and servers), installs and configures networks and drivers, completes software and firmware updates, and troubleshoots IT concerns.
• Restores and reconstructs damaged databases.
• Maintains data backup infrastructure and disaster recovery solutions to include environmental monitoring, including using enterprise tools to manage, monitor, and secure local server environments.
• Performs desktop hardware installation and support.
• Acts as point of contact for technical issues and serves as an escalation point for problems requiring national IT support.
  • Tracking incidents of service desk tickets.
• Organizing / leading office projects that require IT assistance.
• Assisting with meetings, training sessions, and audio‑visual setups; and
• Oversees and provides technological litigation support tools for the collection, review, analysis, production, and presentation of case materials.
• Assists in procurement of office automation equipment and conducts site surveys to prepare for installation of computer equipment, computer networks, and associated data communications facilities.
• Manages and maintains third‑party applications in conjunction with vendor support.
• Respond promptly and professionally to user support needs, inquiries, and requests, including

Providing IT orientation to new employees and provisioning equipment for onsite or remote workers.

• Develops and maintains project documentation, such as infrastructure diagrams, installation documentation, upgrade assessments, and knowledge base articles.
• Assists in the development and execution of IT‑based system implementation plans (software analysis, design, development, system implementation, and documentation; prototype testing; training of staff; development and implementation of equipment and database security and operating procedures) in support of automation operations.
• Installs, configures, and administers unified endpoint security and asset management software.
• Implements new technologies and works to improve existing technology operations.
• Trains and communicates technical guidance and issues, to both a nontechnical and technical audience.
• Develops procedures for equipment inventory, disposal, and support renewals, in compliance with Judiciary standards and policies.

Oversees and provides technological litigation support tools for the collection, review, analysis production, and presentation of case materials.

To qualify for the CSA position, a person must be a high school graduate or the equivalent and have at least three years of general experience, which provides a working knowledge of automated systems; and three or more years of specialized experience and comprehensive…