Network Engineer

Benefits

• Simple IRA Match
• Simple IRA
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Flexible work from home options available.

The Network Engineer is responsible for implementing, supporting, troubleshooting, and maintaining customer network environments for 1 Accord Technologies. This position provides hands‑on technical engineering for customer networks, including firewalls, switches, wireless systems, VPNs, network security controls, monitoring, documentation, and ongoing operational support. This role is focused on reliable service delivery, technical execution, issue resolution, and customer support. The Network Engineer works closely with senior engineers, project managers, service desk resources, and leadership to ensure customer environments are stable, secure, documented, and supportable.

The position requires strong technical troubleshooting skills, attention to detail, professional communication, and the ability to work in both project and support environments. The Network Engineer is expected to follow established engineering standards, maintain accurate documentation, and escalate complex issues appropriately.

Responsibility is focused on deploying, configuring, maintaining, and supporting customer network infrastructure.

• Install, configure, maintain, and troubleshoot customer network infrastructure.
• Support LAN, WAN, wireless, firewall, VPN, switching, routing, and internet edge environments.
• Configure and support network equipment, including Cisco Meraki, Cisco Catalyst, Fortinet, Juniper, and other supported platforms.
• Implement approved network changes in accordance with project scope, change plans, and engineering standards.
• Assist with firewall rule changes, VPN configuration, VLAN implementation, wireless configuration, switch port changes, and network segmentation tasks.
• Support hosted voice, cloud-connected networking, and related infrastructure where applicable.
• Participate in customer network refreshes, firewall replacements, wireless deployments, switch upgrades, and other infrastructure projects.
• Perform firmware updates, patching, configuration backups, and routine maintenance tasks as assigned.
• Follow implementation documentation, project plans, and escalation procedures.
• Escalate complex design, architecture, security, or project scope concerns to senior engineering resources or leadership when needed.

This role is responsible for creating, updating, or contributing to deliverables such as

• Network configuration documentation.
• Firewall and VPN configuration notes.
• Switch and wireless configuration records.
• Network diagrams and topology updates.
• Implementation task notes.
• Change records.
• Configuration backup records.
• Customer environment documentation.
• Project completion notes.
• Escalation notes and technical findings.
• As‑built documentation updates.

• Successful completion of assigned implementation tasks.
• Accuracy and quality of network configurations.
• Reduction in rework caused by configuration errors or incomplete documentation.
• Timely completion of assigned project and service tasks.
• Positive feedback from project managers, senior engineers, service teams, and customers.
• Adherence to 1 Accord Technologies’ technical standards and change procedures.
• Proper escalation of issues requiring senior engineering review.

Responsibility is focused on maintaining customer network availability, resolving service issues, improving performance, and supporting ongoing operational needs.

• Troubleshoot network incidents, performance issues, outages, connectivity problems, and customer-reported issues.
• Support escalation tickets related to switching, routing, wireless, firewalls, VPNs, internet connectivity, DHCP, DNS, and network access.
• Use monitoring tools, packet captures, logs, dashboards, and vendor platforms to diagnose network…