IT Business Analyst - ITPA

About DTMB

The Department of Technology, Management and Budget (DTMB) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.

This position performs information technology work supporting enterprise contact center applications, including cloud based and legacy platforms. Responsibilities include supporting State Agencies by processing incidents and service requests, performing routine system maintenance, and configuring application components such as workflows, routing logic, and user settings using approved tools and established procedures. The position supports integrations with enterprise systems, including customer relationship management (CRM) platforms, by executing predefined processes and validating system functionality.

The employee works under supervision and escalates issues requiring advanced analysis, design, or system changes to senior staff.

View the Position

Description:

Information Technology Programmer Analyst P11.

This position is located in Lansing, MI. Candidates should confirm work location and schedule at the time of interview. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week (subject to change).

We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens. This person needs to be an excellent communicator, adjusting communication style and messages to varying audiences to ensure understanding. We need an individual who understands the value of standards and can advocate for them in a way that is understood and supported.

Excellent customer service is core to our culture, being able to motivate and support team members, manage expectations, and conduct ourselves with integrity is key to how we work. You need to embrace diversity, have a team‑oriented mindset, communicate effectively with a wide range of professionals, and have a desire to invest in the success of the Division.

If you are a self‑motivated person who wants a challenge and to work in a highly paced environment, we are interested in hearing from you.

The State of Michigan offers competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, access to professional development training, excellent vacation and sick time policies, and an ability to successfully juggle your work and family life.

We would like the opportunity to share with you more about the benefits of working for the state and joining the State of Michigan employee family if you are interested.

Information Technology Programmer/Analyst P11/12

• Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
• Possession of an associate’s degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
• OR educational level typically acquired through completion of high school and four years of experience…