Hybrid IT Support Analyst — Elevate Tech Solutions
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-05-27
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IT/Tech
IT Support, Systems Administrator, Systems Analyst, IT Business Analyst
Overview
As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of a IT Support Analyst.
The Information Technology (IT) department of Enterprise Fleet Management (EFM) builds and implements powerful solutions that help to drive and support the operations of our business spread across the US and Canada. Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our innovative I.T. professionals in a variety of career paths.
Being a member of EFM IT offers all the advantages of a smaller shop including the opportunity to shape a more progressive architecture. Professionals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad IT experience.
This position is eligible for a hybrid work schedule, which includes the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.
Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 730,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous.
Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.
As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is excited to announce the opening of 2 IT Support Analysts.
The Information Technology department of Enterprise Fleet Management builds and implements powerful solutions that help to drive and support the operations of our business spread across the US and Canada. Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our innovative IT professionals in a variety of career paths.
Being a member of EFM IT offers all the advantages of a smaller shop including the opportunity to shape a more progressive architecture. Professionals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad IT experience.
As an IT Support Analyst, some key responsibilities will include:
- Resolving inbound technology-related problems in a support center environment
- Providing remote customer service by responding to inbound and placing outbound phone calls; and ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
- Troubleshooting problems quickly to determine the appropriate resolution path
- Documenting incidents within the IT service management system with clear, concise and accurate information; documenting troubleshooting process and procedure for each issue
- Maintaining proper tracking of incident resolution for reference and management reporting
- Assisting with trend and root cause analysis; identifying and communicating problem trends; identifying and communicating gaps in department knowledge required to…
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