Remote Desktop & Mobility Support Specialist
Remote / Online - Candidates ideally in
Lebanon, Boone County, Indiana, 46052, USA
Listed on 2026-05-27
Lebanon, Boone County, Indiana, 46052, USA
Listing for:
Tata Consultancy Services Limited
Remote/Work from Home
position Listed on 2026-05-27
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS, and Mac operating systems and standard software components
- Provide support in enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks
- Deployment of device drivers and Windows patch updates
- Troubleshoot laptop/desktop performance, group policy, encryption and failed software configuration of end user devices
- Manage security compliance health status of end user workstations
- Working knowledge of enterprise ticketing tools like Service Now
- Diagnose, troubleshoot, resolve and elevate supported software, hardware and peripheral incident calls assigned from Service Desk team
- Adjust configuration options to resolve defects identified while performing corrective action on a device
- Investigate desktop-level incidents and identify root causes to provide solutions
- Deployment, monitoring, and reporting of device drivers including BIOS & utilities
- L2 workstation operational support
- Monitor and report on user experience
- Report on workstation image deployments and patch compliance metrics
Bachelor of Computer Science
Desired SkillsDesktop management
Salary Range$60,000 - $65,000 a year
LocationLebanon, IN
Job FunctionTechnology
RoleSupport Executive
Job413472
Benefits- Discretionary annual incentive
- Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans
- Family support: maternal & parental leaves
- Insurance options: auto & home insurance, identity theft protection
- Convenience & professional growth: commuter benefits & certification & training reimbursement
- Time off: vacation, time off, sick leave & holidays
- Legal & financial assistance: legal assistance, 401(k) plan, performance bonus, college fund, student loan refinancing
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