Senior Stakeholder Experience Specialist - Hybrid

Posting Details

• Posted on May 21, 2026

Corporate HQ
201 Worthen Dr
Little Rock, AR 72223, USA

• Hybrid
• Customer Relations
• Full-Time
• Requisition #: SRSTA
  002377

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by:
Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Senior Stakeholder Experience Specialist | Pay Range: $87,950.00 - $

Stakeholder Experience Specialist II | Pay Range: $70,320.00 - $87,890.00

Do you have system administrator and technical support experience? Do you also have Salesforce admin or developer experience? This is a great opportunity to jump into a position with a growing and evolving use of Salesforce that will give you the freedom to be creative while supporting business needs and enhancing stakeholder experiences.

We’re looking for a Stakeholder Experience Specialist to join our Stakeholder Relations team and play a key role in managing the technical tools, systems, and support services that help us engage effectively with both internal and external stakeholders.

This role combines system administration, process improvement, and exceptional customer service. You’ll be the go-to person for IT-related issues within the department and will serve as the main liaison between Stakeholder Relations and SPP’s IT teams. Your efforts will help improve compliance processes, increase operational efficiency, and elevate the stakeholder experience.

• Partner with department staff and leadership to identify stakeholder concerns, analyze issues, and recommend effective solutions related to SPP systems, tools, and processes
• Monitor and analyze stakeholder trends across SPP using available tools and reporting data to help drive proactive issue resolution and service improvements
• Provide advanced technical support and guidance for SPP systems, applications, and operational processes
• Manage and facilitate stakeholder inquiries from intake through resolution, ensuring timely communication and follow-up throughout the process
• Collaborate with subject matter experts and internal departments to resolve complex issues and ensure stakeholders receive accurate and prompt support
• Keep internal teams informed of IT-related schedules, system impacts, process changes, and issue resolutions that may affect stakeholders or operations
• Escalate unresolved or high-impact concerns to leadership when necessary to support…