Solutions Engineer

Why work at TMA Systems?

• Competitive compensation plan.
• Employer paid benefits: health, dental and vision.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Volunteering opportunities.
• Company/team building events.
• This role allows employee to have a hybrid remote working option (work from home and work from office options).

The Solutions Engineer I is a client-facing technical expert responsible for translating complex customer business needs into scalable software solutions. This role sits at the intersection of product, engineering, and sales—serving as both a technical consultant and an implementation specialist. The ideal candidate is strong in software fundamentals, understands modern development environments, and can clearly communicate technical concepts to both technical and non-technical audiences.

• Act as the technical point-of-contact during pre-sales and post-sales engagements, partnering with Account Executives, Account Managers, and Engineering.
• Conduct discovery sessions to understand customer workflows, system requirements, and KPIs.
• Translate customer needs into actionable technical requirements and solution designs.
• Create proof-of-concepts (POCs), demos, and technical prototypes to validate solution approaches.
• Provide recommendations on best practices, required products to achieve prospect/client desired outcomes, and overall system configuration.

• Maintain deep expertise in the company’s platform, modules, service offerings, and deployment options.
• Provide training, technical walkthroughs, and internal enablement for sales and support teams.
• Gather customer feedback and partner with Product on future enhancements, roadmap priorities, and feature gaps.
• Source RFPs related to TMA’s platforms and lead projects to provide comprehensive and compelling responses.
• Administer supporting software platforms such as Responsive to assist in populating RFP responses.

• Work closely with Engineering to elevate bugs, technical blockers, or customer-impacting issues.
• Collaborate with Customer Success to ensure smooth handoff and long-term adoption.
• Assist Account Executives and Professional Services in crafting requirements to be included in Statements of Work as part of the sales process.

• 2+ years of experience with WebTMA or a CMMS which serves similar verticals such as higher education, healthcare, and corporate facilities.
• Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Strong problem-solving skills and ability to manage multiple projects simultaneously.

• Experience working with enterprise customers or large-scale implementations.
• Background in pre-sales engineering or technical sales support is a plus.
• Experience working on complex RFP responses and RFP management software.
• Technical curiosity and willingness to dive deep into product features.
• Strong ownership mindset and ability to drive projects end-to-end.
• Customer-centric with a consultative approach.
• Efficient communicator with strong documentation practices.