Remote Network Reliability Engineer - Cloud Automation

The Network Reliability Engineer will work within a dedicated team of automation and reliability engineers tasked with improving the availability, reliability, and scalability of Wendy’s global network infrastructure, with a heavy cloud focus. The role involves implementing operational toolsets, developing network configuration improvements, and providing critical capacity planning to ensure network redundancy, load, latency, and monitoring are managed across all Wendy’s network ecosystems (backbone, cloud, Internet, campus).

Pay Range: $93,000.00 - $ Annually

• Provides third level support and troubleshooting for all network services.
• Participates in on-call rotation to support critical business outages.
• Provides secondary resolution of tickets in ITSM ticket queue(s) within defined SLA’s and acts as level of ticket escalation for Level I & Level II engineers.
• Engages in sprint work via Jira board and completes work within sprint parameters. This is project/enhancement/automation/optimization, etc. type of work.
• Engages OEM TAC/TAM’s when needed to resolve issues or work through sprint work challenges.
• Performs onsite work directly or with support of support personnel when necessary.
• Maintains network documentation and ensures correctness, updates post changes, and general periodic review.

• Education:
  
  Bachelor’s Degree and/or Relevant Experience. Industry certifications (Cisco, Fortinet, Palo Alto, GCP, CompTIA) required.
• Experience developing basic automated solutions for event notifications, escalation, and resolution of network events.
• 5+ years focused on firewalls, wireless networking, routing, and switching.
• 5+ years implementing commercial and open-source network monitoring and operational tools.
• 5+ years of experience in network engineering or network-centric software development. Strong analytical skills with good verbal and written communication abilities.
• 5+ years of experience with high-availability network designs and associated protocols;
  Dual-ISP, first-hop redundancy, geo-diverse failover, cloud regionality/availability zones.
• 5+ years of experience with network collection protocols;
  Net Flow, Syslog, Model Driven Telemetry.
• 5+ years of network protocol experience and understanding of fundamental configuration techniques with some of the following: SIP, SSIP, BGP, OSPF, ISIS, VLAN, VRF.
• 5+ years’ experience with network automation and version control tools such as Ansible and Git to deploy networks at scale.

It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.

Our restaurant support roles are eligible for a wide array of benefits, including parental leave, free EAP sessions, company 401k match and other offerings. For more details, please visit our benefits website,  Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and may be subject to board approval. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives.

Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies, and laws.