Field IT Support Pro: ‑Site & Remote Lead

Job Responsibilities

• Provide on‑site and remote support for business‑critical applications and hardware, resolve complex computing and networking issues, identify and address recurring problems, and support company IT policies while collaborating with the IT support team.
• Own issue resolution from start to finish, make critical business decisions that affect user and operational capabilities, attend high‑priority support calls, and stay current on evolving applications and hardware while contributing to purchasing and implementation decisions.
• Assist in resolving issues with business applications, including ERP and Warehouse Management Systems, by leveraging personal knowledge and collaborating with application teams; monitor and troubleshoot personal computing devices, network equipment, material handling equipment, handheld devices, printers, and UPS units.
• Lead and support laptop deployment and technology packs, manage asset inventory, and maintain device procurement processes.
• Install and maintain CAT6 cables, wireless access points, UPS units, and other devices; work at heights up to 35 feet.
• Run small projects independently, manage resources and budgets, and develop strong relationships with business and technical partners.
• Document and escalates issues, create training materials, participate in off‑hour support, and stay current with IT trends and regulations.
• Travel to distribution centers up to 75% of the time.
• Perform other duties as assigned.

• Associate’s Degree and 3–4 years of related experience or High School Diploma/GED and 5+ years of specific experience.
• Maintain MDFs and IDFs health and cleanliness.

• Bachelor’s Degree in Computer Engineering, Information Technology, or a related field.
• Project management experience and/or certification.
• 4+ years of previous work‑related experience in a technical support environment, specifically supporting business applications and devices.

The Reyes Family of Businesses offers a comprehensive benefits package, including Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Reyes Holdings and its businesses are equal‑opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy‑related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law.

Offers of employment are contingent upon successful completion of a background check and drug screening.

The compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of the business. This role may have the opportunity to participate in a discretionary incentive program, subject to program rules.