Decision Analytics Associate Consultant - Digital Customer Experience

Responsibilities

• Develop and apply advanced statistical models that help clients understand dynamic business issues.
• Leverage analytic techniques to use data to guide client and ZS team decision-making.
• Digital data understanding.
• Experience leading capabilities and delivering digital marketing/omnichannel analytics.
• Strong communication and stakeholder management skills, with knowledge of media & digital KPIs and measurement approaches.
• Design custom analyses in R, Tableau, SAS, Visual Basic and Excel to investigate and inform client needs.
• Synthesize and communicate results to clients and ZS teams through oral and written presentations.
• Develop client relationships and serve as key point of contact on aspects of projects.
• Provide client and ZS teams project status updates.
• Create project deliverables and implement solutions.
• Advance problem-solving skills and improve ZS’s capabilities.
• Guide and mentor Associates on teams.

• Bachelor's or master's degree required in any discipline with strong record of academic success in quantitative and analytic coursework such as operations research, applied mathematics, management science, data science, statistics, econometrics or engineering.
• 2-4 years of relevant post-collegiate job experience. A PhD may substitute in lieu of work experience.
• High motivation, good work ethic, maturity and personal initiative.
• Strong oral and written communication skills.
• Empathy, adaptability and emotional intelligence.
• Close attention to detail, with a quality-focused mindset.
• Self-discipline for planning and organizing tasks.
• Aptitude for, and enjoyment of, working in teams.
• Fluency in English.
• Client-first mentality.
• Intense work ethic.
• Collaborative spirit and problem-solving approach.

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.