Director of IT Operations - Remote & Asset Management

Peak Vista Community Health Centers is a non‑profit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental and behavioral health through our 20 outpatient health centers.
We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Divide, Limon and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc.

(AAAHC).

Compensation (Pay): $83,049.25 to $ based on experience

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

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Department

Location:

3205 N. Academy Blvd., Suite 130

Job Summary: The Director of IT Operations is responsible for the leadership, performance, and continuous improvement of the organization’s IT support operations and enterprise asset management program. This role oversees the delivery of end‑user support services across multiple healthcare locations while ensuring operational accountability for the organization’s inventory, lifecycle management, procurement coordination, deployment standards, and tracking of IT assets.

This position serves as the operational leader for frontline IT support and endpoint logistics, ensuring staff are equipped with reliable technology services that support patient care and business operations.

The Director works closely with Engineering, Clinical Informatics, and Operational Leadership teams to maintain effective escalation paths, standardization, and service delivery excellence.

• Lead the organization’s tiered IT Help Desk Support Structure and Asset Management Teams.
• Provide for and instill in the team excellent customer service skills; demonstrate concern and respect for others in all interactions and inspire confidence and trust.
• Implement where necessary and refine where in place a data driven approach to customer service, utilizing metrics from our call center and our ticketing system to improve response times and customer satisfaction while maintaining priorities amongst objectives and help desk issues.
• Coordinate major incident response activities impacting end‑user operations.
• Analyze work order flow / processing and returns, addresses, or escalations appropriately based on help desk skills in the Department.
• Organize, and implement training for Help Desk and Asset Technicians.
• Ability to frequently travel to Peak Vista Clinics and Facilities inside the Colorado Springs and surrounding area.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Other duties as assigned.

IT Technical Support Technicians and IT Asset Technicians

• Mentor and develop support staff through coaching, training, performance management, and career progression planning.
• Ensure consistency in support processes, documentation standards, and troubleshooting methodologies.
• Collaborate with engineering and analyst teams to improve escalation efficiency and reduce recurring incidents.
• Participate in budgeting and operational planning for end‑user technology services.

Demonstrates strong leadership skills, knowledge, and abilities. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding…