IT ANALYST II

IT ANALYST II

Bangor, ME, US

* IN STATE REMOTE POSITION*

LOCATION:

BANGOR

REPORTS TO:

IT MANAGER, BUSINESS TECHNOLOGY

POSITION STATUS: EXEMPT, NON-BARGAINING UNIT

The IT Analyst II is an intermediate technical position responsible for support, maintenance, design and development for assigned Versant Power Information Systems.

• Supports the design, development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools.
• Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and the integration with other systems.
• Expertise and experience in the following: SQL
• Provide assistance to internal customers by providing reports, queries, data analyses, problem analysis and problem resolution.
• Supports synchronization of data between GIS/CIS/AMI/MDM.
• Develops and maintains necessary working relationships with external service providers, vendors and other support personnel to resolve issues and ensure efficient operations.
• Provides documentation/project tracking and management reporting to support the department's work plan.
• Provides technical information for Disaster Recovery planning and participates in annual Technical Asset Review updates to help ensure asset life cycle management.
• Complies with internal audit requirements, test policies and change control processes.
• Actively participates in CIS Team meetings and contributes to the decision‑making processes.
• Participates in after‑hours call‑out for application support.
• Performs other duties and responsibilities as assigned by supervisor or management.

• Performs other related duties as assigned, including designated duties associated with System Restoration, (SEOP) System Emergency Operations Plan.

• Must have a degree in Computer Science or equivalent, with a minimum of five (5) years of experience in a client‑focused IT support role.
• Must have a working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems.
• Expertise with Oracle preferred or other relational databases such as MSSQL or MySQL.
• Strong experience writing SQL required, experience with PL/SQL preferred.
• Reporting expertise and experience with one or more (Cognos, TM1, SQL Server reporting services, and/or Crystal Reports) is a plus.
• Must have a strong customer service ethic, and the ability to work independently or in teams, with minimal or no supervision. Project Management experience is a plus.
• Must possess excellent written and oral communication skills.
• Experience working with MS Office applications, specifically Word and Excel, MS Project a plus.
• Although not required, experience with utility application systems, billing systems and/or electrical infrastructure and design would be an asset.
• Must be willing to travel for training and User Group participation.
• Valid driver's license required.

• Position is primarily sedentary, with some walking and standing required.
• Position requires mental and visual concentration.
• Position requires excellent oral and written communication skills.
• Position requires excellent organizational skills.

Usual work hours are 8:00 A.M. to 5:00 P.M., Monday through Friday. Working between 40-50 hours may occur to meet deadlines. Off‑hour monitoring of emergencies is anticipated.

Pay will be commensurate with experience and qualifications.

Versant Power is an Equal Opportunity Employer. Versant Power is a tobacco‑free, drug‑free and fragrance‑free workplace.