End-User IT Support Specialist Job Fayetteville Arkansas USA,IT/Tech

Overview

Maintains, analyzes, troubleshoots, upgrades, repairs, and deploys client computer systems, software, hardware and related peripherals. Provides the primary in‑office/in‑person front line support to all locations within MANA. Provides support to end users on a variety of issues—identifies, researches, and resolves technical client/desktop systems and some application problems. Responds to tickets, calls, email and personnel requests for technical support, and then documents, tracks and monitors the support requests through the helpdesk ticketing system to ensure a timely resolution.

Assists with department projects, inventory, and other tasks as needed.

Responsibilities

Setup, deploy and maintain new desktop hardware for all office locations.

Troubleshoot day to day computer, application, and user problems.

Respond to support requests in a timely fashion.

Keep helpdesk ticketing system updated. Uses vendor web/phone support to help troubleshoot and resolve issues.

Assist in department projects as needed.

Maintain internal system security and follow HIPAA security compliance.

Keep IT team updated on all issues that arise.

Communicate with IT team members throughout the day when working at remote MANA offices.

Help create and maintain documentation as needed.

Perform special inventory as assigned.

Perform any other related duties as required or assigned.

Qualifications

High school diploma or GED
12 to 18 months related experience and/or training

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
HSA or FSA options with medical insurance
Voluntary Aflac Accident and Critical Illness
Employer paid life, long-term & short-term disability benefits
401(K) match and profit sharing
Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
Corporate Discounts:
Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
One‑On‑One Training and Development:
At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics.

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.

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