Technology Support Technician

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

At Sport Clips, technology is at the heart of how we support our teams and deliver an exceptional experience to our clients. We’re looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly.

In this role, you’ll be a key player in supporting both our corporate teams and retail locations—ensuring everything from laptops to POS systems works seamlessly. If you love hands‑on tech, fast‑paced environments, and making a real impact, this is your opportunity.

This role is based in Georgetown, TX and you MUST be able to work onsite a minimum of 4 days a week.

• Set up, image, and deploy laptops and workstations for in‑office and remote employees
• Troubleshoot and resolve hardware and software issues to keep teams productive

• Support internal platforms and applications used across the business
• Train and guide team members so they can get the most out of our tools

• Support retail operations with a focus on POS systems and kiosks
• Quickly resolve store‑level tech issues to minimize downtime

• Track and manage IT assets with accuracy and attention to detail
• Perform upgrades and maintenance to keep systems compliant and reliable

• Maintain strong security practices and protect company data
• Stay current on emerging threats and best practices

• Provide friendly, effective support to end‑users
• Document all work in our ITSM system (Jira) for visibility and tracking

• Partner with IT and business teams to improve processes
• Help build and maintain a knowledge base to empower users

• 1+ years of IT support experience or equivalent (Degree, A+, or hands‑on experience)
• Strong troubleshooting skills across hardware, software, and networking
• Experience with Windows, macOS, and Microsoft 365
• Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
• Familiarity with POS systems and retail tech environments
• Experience with ticketing systems like Jira

• Ability to think critically and solve issues end‑to‑end
• Comfortable working independently and managing multiple priorities

• Excellent communication skills—technical and non‑technical
• Patient, friendly, and professional approach to user support
• Strong customer‑first mindset, even under pressure

• Eagerness to learn new tools and technologies
• Adaptability in a fast‑changing environment
• Team‑oriented with a willingness to share knowledge

• Ability to lift up to 50 lbs (equipment setup)
• Occasional travel for on‑site support
• Flexibility for after‑hours or weekend support when needed

• Be part of a growing, tech‑driven organization
• Work in a collaborative, supportive IT team
• Make a direct impact on both corporate and retail operations
• Opportunity to grow your skills and career

Flexible work from home options available.