Lead IT Business Product Manager, Point of Service

Description About the role

My Eye Dr . is seeking a Lead IT Product Manager to own and support our Point of Service (POS) system across the organization. This role bridges business operations and information technology, ensuring the POS platform effectively supports clinical, retail, and customer‑facing workflows. The ideal candidate is business‑savvy, understands retail and healthcare operations, and is comfortable partnering with technical teams to deliver scalable, reliable solutions.

This role focuses on aligning POS functionality with business goals, driving continuous improvement, and ensuring a high‑quality experience for associates and patients. In addition, this role will assist in bringing new approaches to product ownership to the My Eye Dr  technology team.

Reporting to the VP, Corporate Field Applications & Product Engineering, this is a hybrid role with 2 days per week in‑office required in our Vienna, VA or Raleigh, NC home offices.

• Translate business needs into clear product requirements, user stories, and functional specifications.
• Evaluate enhancements, new features, and system upgrades to improve efficiency, patient experience, and revenue capture.
• Shape the tools, processes and techniques used in Product Management at My Eye Doctor.
• Lead and give direction to other product owners and specialists as the team grows.
• Partner closely with Retail Operations, Finance, Clinical teams, and IT to ensure POS capabilities meet operational and reporting needs.
• Act as the primary liaison between business stakeholders and technical teams (developers, vendors, integrators).
• Gather feedback from field users and leadership to identify pain points and opportunities.
• Lead POS initiatives from concept through delivery, testing, deployment, and post‑launch support.
• Prioritize backlog items and manage trade‑offs between scope, timeline, and value.
• Support release planning and regression testing to ensure minimal disruption to store operations.
• Oversee daily POS performance, issue resolution, and incident triage in collaboration with IT support teams.
• Ensure system stability, compliance, and alignment with financial controls and audit requirements.
• Monitor KPIs such as transaction accuracy, uptime, user adoption, and customer experience impacts.
• Manage relationships with POS vendors and third‑party partners.
• Collaborate on contract requirements, SLAs, and roadmap alignment.
• Maintain a working understanding of POS architecture, integrations (payments, inventory, EHR, ERP), and data flows.

• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
• 8+ years of experience in product management, business systems, or IT roles supporting retail or transactional systems.
• Strong business acumen with the ability to connect technology solutions to operational outcomes.
• Experience gathering and translating business requirements into technical solutions.
• Familiarity with POS systems, Electronic Health Records, retail workflows, payments, and inventory concepts.
• Certifications such as PMP, CPM and CSM are strongly preferred.
• Excellent communication and stakeholder‑management skills.

• Experience supporting POS systems in retail, healthcare, or multi‑location environments.
• Knowledge of Agile or iterative delivery methodologies.
• Exposure to system integrations, data reporting, and financial controls.
• Experience working with both in‑house development teams and external vendors.

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax‑free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

My Eye Dr . is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. My Eye Dr .

will not tolerate discrimination or harassment based on any of these characteristics.