Senior IT Product Manager, Digital Solutions; Remote

IT Product Manager Sr (Digital Solutions)

Cal Optima

Join Us in this Amazing Opportunity

The Team You'll Join

We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

More About the Opportunity

We are hoping you will join us as a IT Product Manager Sr (Digital Solutions) and help shape the future of healthcare where you'll be an integral part of our IT - Application Development team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders.

This position has been approved to be Full Telework.

• If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.

The ITS Product Manager Sr (Digital Solutions) will serve as a lead and provide coordination and support to ensure effective communication, development and implementation of digital solutions that support member, provider, stakeholder and employee digital experiences. You will lead the entire product lifecycle, executing the roadmap and ensuring solutions align with both business goals and customer needs. You will collaborate with cross-functional technical and business partners, utilizing market research, analytics and user feedback to guide decisions and prioritize features.

You will also be responsible for achieving measurable outcomes through specific Key Performance Indicators (KPIs) and continuous product performance assessment. Key application areas include member and provider portals, organizational website and internal systems supporting compliance, finance, human resources and other administrative functions. You will ensure compliance with regulatory standards for Covered California, Medi-Cal and Medicare, while promoting operational efficiency and digital transformation.

Together, we are building a stronger, more equitable health system.

Your Contributions To the Team:

• 90% - Product Development and Support

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.

• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.

• Defines and maintains product vision and roadmap aligned with organizational goals and regulatory requirements, while prioritizing features and enhancements based on business value, compliance needs and stakeholder input.

• Serves as a lead and provides coordination and support to ensure effective communication, development and implementation of projects, programs and new initiatives in a cross-functional capacity.

• Partners with Customer Service, Medical Management, Finance, Human Resources, Office of Compliance, and Information Technology teams to gather requirements and translate them into actionable user stories, serving as the primary liaison between business stakeholders and development teams.

• Conducts ongoing customer research and establishes user‑feedback loops to validate needs, inform prioritization and guide product decision‑making.

• Performs market and competitive analysis to identify trends, assess risks and opportunities, and support strategic direction‑setting.

• Leads discovery activities, including user interviews and problem‑framing sessions to surface insights, validate assumptions and shape problem definitions.

• Provides subject matter expertise, advises and works with business partners to resolve complex problems.

• Owns and monitors the product backlog to ensure clarity, prioritization and alignment with sprint goals, while facilitating backlog grooming and sprint planning sessions.

• Coordinates release readiness activities and supports go‑to‑market planning.

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