Field & Remote IT Support Technician

At Fletcher Jones Automotive Group, technology plays a critical role in supporting operational excellence and delivering a world-class experience for both employees and guests. We are seeking a versatile and service-oriented IT Support Technician to join our team. This role combines remote helpdesk support with hands-on field service work across multiple locations.

This is an excellent opportunity for someone who enjoys solving technical problems, working directly with users, and supporting a fast-paced, multi-location environment where no two days are the same.

What You Will Do

• Provide remote technical support to end users via phone, email, and ticketing systems
• Troubleshoot hardware, software, printer, and basic network issues in a timely and professional manner
• Manage and resolve support tickets while maintaining accurate documentation of issues and resolutions
• Set up, configure, and deploy workstations, user accounts, software, and peripheral devices
• Travel to dealership and company locations to perform installations, maintenance, repairs, and technical support
• Install and configure computers, networking equipment, Wi-Fi systems, monitors, printers, and related hardware
• Assist with structured cabling, hardware mounting, and device deployment projects
• Troubleshoot on-site connectivity and network-related issues
• Support Microsoft 365 environments and user account management
• Maintain a clean, organized, and professional work environment both remotely and on-site
• Partner with internal teams and vendors to ensure technology issues are resolved effectively
• Support the organization’s commitment to operational excellence, innovation, and customer service

What We Are Looking For

• 2+ years of IT support experience in helpdesk, field services, or a blended support environment
• Strong working knowledge of Windows operating systems and Microsoft 365
• Experience with networking equipment (Ubiquiti, Cisco, etc.) strongly preferred
• Familiarity with security camera systems or access control strongly preferred
• Experience with ticketing systems is strongly preferred
• CompTIA A+, Network+, or equivalent experience strongly preferred
• Basic understanding of Active Directory and user/device management strongly preferred
• Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting
• Experience configuring and troubleshooting PC, Mac, and peripheral hardware
• Ability to independently diagnose and resolve technical issues
• Strong customer service and communication skills with a professional and approachable demeanor
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and work effectively in a fast-paced environment
• Valid driver’s license with the ability and willingness to travel locally between locations
• High level of professionalism, reliability, and accountability
• Health insurance
• Vision insurance
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Life insurance
• Employee assistance plan
• Disability insurance

Pay: $31.00 - $35.00 / hour

At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

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