Remote Senior Systems Analyst — AI-Driven SaaS & BPMN Expert

Maximus is currently seeking a Senior System Analyst.

The Senior Systems Analyst is responsible for supporting complex application development, systems integration, and operational initiatives across enterprise environments. This role serves as a primary liaison between business stakeholders, technical teams, and project leadership to ensure that business requirements are accurately captured, translated, and implemented within system and process solutions. The incumbent applies industry‑standard process‑modeling practices, data‑analysis techniques, and modern digital tools—including BPMN, SaaS integration frameworks, and AI‑enabled platforms—to support system development, customer‑experience enhancements, and continuous improvement efforts.

This position is remote.

• Responsible for gaining a detailed understanding of components of the business and translating that knowledge into the requirements for systems or processes.
• Act as primary liaison between project business staff and technical staff.
• May lead area of requirements development including work plan development, timeline, and resource management.
• Evaluate and recommend enhancements to application efficiency and reliability.
• May provide guidance, coaching, and training to other employees within job area.

• Serve as the primary point of contact with MAXIMUS project staff and/or clients to define and document business and technical requirements for assigned projects.
• Act as the principal liaison between business stakeholders and technical personnel to ensure alignment of project objectives, requirements, and deliverables.
• Develop a comprehensive understanding of business processes, operational workflows, and system components, and translate this knowledge into detailed functional and technical specifications.
• Lead or support requirements‑development activities, including work‑plan creation, task coordination, timeline management, and resource planning.
• Define and document data file extracts, automated process flows, report structures, and content specifications to support application development, enhancement, and maintenance activities.
• Support customer application development and systems integration efforts involving SaaS platforms, including CRM systems, customer‑experience tools, document‑management solutions, and financial ERP applications.
• Analyze and document system interfaces, data flows, and integration points across cloud‑based and on‑premises applications.
• Design, document, and produce ad hoc and recurring reports that summarize, analyze, and present data in support of project operations and decision‑making.
• Participate in system testing, design reviews, and code walkthroughs to validate requirements and ensure compliance with quality standards.
• Audit, evaluate, track, and report on application performance and project activities to ensure adherence to QA/QC requirements.
• Provide support for system maintenance activities, including the assessment of change requests, troubleshooting of issues, and coordination of enhancements.

Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

• Demonstrated experience applying Agile methodologies (Scrum or Kanban) for backlog refinement, user‑story development, acceptance‑criteria definition, and estimation using Jira or comparable tools.
• Proficiency in Business Process Model and Notation (BPMN 2.0) for documenting current‑state and future‑state workflows.
• Experience supporting customer application development and systems integration involving SaaS products, APIs, and cloud‑based services.
• Experience supporting CRM platforms (e.g., Salesforce, Dynamics, or comparable systems) and customer‑experience technologies, including Genesys Cloud CX.
• Familiarity with digital‑experience solutions, customer‑journey mapping, and omnichannel service‑delivery platforms.
• Experience working with document‑management systems, workflow automation tools, and content‑services platforms.
• Exposure…