Support Specialist

Position Overview

We are currently seeking detail-oriented and service-focused individuals to join our team as Destination Support Specialist. In this role, you'll assist clients by helping explore destination possibilities, organizing travel arrangements, and ensuring important planning details remain accurate throughout the preparation process.

This remote opportunity is ideal for individuals who enjoy researching locations, supporting clients with planning decisions, and helping create smooth travel experiences while working independently in a flexible virtual environment. Training resources and ongoing support are available for selected candidates.

• Assist clients with exploring destination options based on interests, timing, and preferences
• Support coordination of accommodations, transportation services, and activities
• Research and compare available reservation selections using approved supplier systems
• Provide clear updates regarding confirmation progress and planning steps
• Respond to client questions through email, phone, and secure communication platforms
• Maintain organized digital records related to trip coordination activity
• Participate in onboarding sessions and continued learning opportunities

• Fully remote work environment
• Flexible scheduling designed to support independent workflow
• Guided onboarding with continued access to training resources
• Access to established planning tools and supplier partnerships
• Eligibility for travel-related incentives and recognition programs
• Opportunities to grow into expanded planning or advisory responsibilities

• Strong written and verbal communication skills
• Reliable organization and attention to coordination details
• Comfort working with web-based platforms and communication tools
• Ability to manage responsibilities independently in a remote setting
• Experience in customer service, hospitality, research support, scheduling, or administrative roles is helpful but not required
• Must be at least 18 years of age
• Legal eligibility to work (US, UK, Mexico, Australia, or Spain)
• English communication skills required