ServiceNow Engagement Manager @Advizex; Remote

Service Now Engagement Manager @Advizex (Remote)

Kentucky

Advizex is a Myriad
360 company that brings together technology expertise and a customer‑first philosophy. They offer IT solutions across healthcare, education, government, manufacturing, and retail.

In this role, the Service Now Engagement Manager leads client‑facing implementations and drives successful delivery across Service Now ITOM/ITSM environments. The position combines end‑to‑end engagement ownership with pre‑sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem‑solver who translates business needs into effective solutions while serving as a trusted advisor to clients.

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Kentucky.

• Recommend and deliver solutions that meet customer needs and ensure the solutions meet functional requirements.
• Prepare and execute workshops.
• Promote process standardization and efficiencies.
• Determine and document detailed requirements.
• Design process solutions.
• Provide advisory and implementation services and solutions.
• Configure the platform and applications.
• Solution appropriately following Service Now Best Practices.
• Train, enable, and/or educate the client on the solution.
• Provide post go‑live support.
• Use knowledge of technology, products, processes, industry expertise, and consultative skills to assess, recommend, educate, implement, and support customers on the value of the Service Now platform and drive the sale, implementation, and expansion of the platform.
• Contribute to and edit proposals and recommend content.
• Use domain knowledge and understanding of Service Now and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer.
• Build in‑depth knowledge of technical and business priorities, challenges, and initiatives that can be translated into Advizex solution opportunities.
• Determine how industry trends, product announcements, and advances in technology may impact the customer.
• Develop successful relationships with team members, partners, and customers.
• Ensure effective coordination and support between account teams and supporting technical resources.

The ideal candidate will have 3–5 years of hands‑on experience with the Service Now platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes:

• Experience leading or guiding Service Now implementations using Agile methodologies.
• Strong experience with ITSM and ITOM.
• Experience delivering Service Now integrations with external systems.
• Foundational understanding of Service Now development concepts (e.g., scripting, configuration vs. customization).

• Proven ability to manage stakeholders and drive accountability through project completion.
• Experience working within an Agile delivery model, including requirements gathering, development, and testing.
• Engagement management experience, including planning, reporting, delivery, and project closure.
• Strong consultative approach with the ability to communicate business process improvements clearly and effectively.

• Prior experience working within IT Operations outside of Service Now‑specific roles.
• Solid business analysis skills, including translating business needs into technical solutions.
• Working knowledge of ITIL / ITSM / SACM concepts and best practices.

• Service Now Foundational Certifications (CSA and/or CAD).
• Service Now Implementation Certifications (CIS).
• Service Now Sales Accreditations.

• Ability to work effectively with both technical and non‑technical stakeholders.

• Company‑subsidized medical benefits.
• Dental and vision coverage offered.
• 17 paid time off days.
• Flexible work arrangements.
• Retirement savings plans.
• Paid long‑term disability.
• Basic life insurance offered.

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000 - $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.

Myriad
360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.