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Remote Senior Service Desk Analyst - Healthcare IT & Epic
Remote / Online - Candidates ideally in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-05-30
Hartford, Hartford County, Connecticut, 06112, USA
Listing for:
CAI
Remote/Work from Home
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
CAI is seeking a Senior Service Desk Analyst to provide Level 1 support in a healthcare environment. This role involves mentoring junior agents, ensuring quality technical support, and contributing to a remote-first work culture. You will resolve complex technical issues and assist in driving operational excellence within the Service Desk team.
With a commitment to customer satisfaction, you will handle escalated contacts and maintain strong performance metrics. Join a diverse team that values technical excellence and continuous improvement.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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