Customer Success Engineer, Federal

Technical Account Manager, Federal

Location: DC, Maryland or Virginia (DMV)
Team: Support

Employment Type: Full-Time, Remote (DMV)

Vuln Check is transforming vulnerability intelligence by helping security teams act faster and with more confidence. Our platform delivers early, high-quality exploit intelligence, deep asset correlation, and contextual insights to help organizations stay ahead of emerging threats.

Technical Account Managers at Vuln Check are dedicated to empowering customers to automate their security operations, streamline analyst workflows, and maximize the value of the Vuln Check Platform. As a key member of the team, you will partner closely with customers, partners, and internal teams to deliver exceptional technical guidance and ensure successful adoption of Vuln Check’s intelligence data.

In this role, you will support strategic Government customers as they implement and customize Vuln Check data to enrich their mission. You will serve as a trusted technical advisor and primary point of contact, helping customers integrate Vuln Check into their security operations while building strong relationships with technical stakeholders including red-team and blue-team security engineers. This is a 100% remote based role to be based in the DMV (DC, Maryland, Virginia) area that require onsite customer visits as needed.

• Partner with Government customers to implement and customize Vuln Check intelligence data within their platforms and security workflows to meet their objectives.
• Guide customers through integrations and automation of using Vuln Check APIs, CLI/SDK, and other platform components.
• Provide technical onboarding, training, and best‑practice guidance to help customers successfully adopt and optimize Vuln Check intelligence.
• Write custom scripts and troubleshoot technical issues related to APIs, data fidelity, integrations, and platform performance.
• Act as the primary technical contact for customers, resolving issues, answering product questions, and supporting ongoing success.
• Build strong relationships with security leaders and technical teams and security engineers.
• Advocate for customers internally by providing product feedback and identifying opportunities to improve integrations, workflows, and user experience.
• Support escalations and provide deep product expertise across setup, deployment, adoption, and optimization.

• Deep understanding of the Cybersecurity product landscape with a focus in vulnerability exploitation lifecycle and Cyber Kill Chain.
• A comprehensive understanding of the roles, interactions, and challenges in incident response, vulnerability management, and SOC analysis/management, including how each can leverage vulnerability intelligence for support.
• Ability to develop and maintain scripts in Python.
• Ability to understand and compile Golang.
• Ability to work with APIs and JSON.
• Strong understanding of red‑team/offensive techniques.

• Experience in customer‑facing roles with familiarity with Customer Success processes and metrics is highly preferred.

We believe people do their best work when they feel supported, trusted, and valued. Vuln Check offers benefits designed to meet a wide range of needs and lifestyles.

• Unlimited PTO
• 401(k) plan with 100% match on first 3%, then 50% of the next 3‑5% of compensation
• Comprehensive healthcare coverage
• Generous paid parental leave
• Remote‑friendly environment with flexibility
• Expense reimbursement for Cell Phone & Internet
• Ongoing professional development, coaching, and learning resources.

Built on over two decades of cybersecurity experience, our team of experts understands the intricacies of vulnerabilities, their exploitation in the wild, and how to leverage this data to build more effective cybersecurity products that produce better outcomes for organizations.

Vuln Check gives organizations a tactical advantage by providing best‑in‑class exploit & vulnerability intelligence information. We have a sense of duty to protect the critical infrastructure we rely on including medical devices, power grids and…