ServiceNow Technical Lead

Overview

Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple agencies. We believe in adopting and growing a remote work-from-home culture to ensure a healthy work-to-life balance. We automate the mundane and invest in our employees to help them grow their careers over time. We strive for innovation and want to develop solutions we can take pride in and help break through barriers in technology and the government sectors today.

• Serve as the Service Now Technical Lead, overseeing the design, development, and implementation of Service Now solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD.
• Lead technical teams in configuring and customizing the Service Now platform to meet client requirements and business objectives.
• Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans.
• Ensure the successful deployment and integration of Service Now modules, maintaining alignment with best practices and organizational standards.
• Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data.
• Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery.
• Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience.
• Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures.
• Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration.
• Stay up to date with Service Now platform updates, new features, and industry trends to drive continuous improvement and innovation.

• 10+ years of hands-on experience in implementing and managing Service Now solutions, with expertise in CMDB, ITSM, SPM, and HRSD.
• Proven experience in designing and deploying Configuration Management Database (CMDB) solutions, including data modeling and integration.
• Strong knowledge of IT Service Management (ITSM) processes and tools, with a focus on incident, problem, change, and request management.
• Experience implementing Strategic Portfolio Management (SPM) solutions to support project and portfolio management.
• Expertise in Human Resources Service Delivery (HRSD) module implementation and optimization.
• Strong understanding of Service Now platform capabilities, including workflows, scripting, and integrations.
• Excellent problem-solving and analytical skills, with the ability to design innovative solutions to complex challenges.
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
• Experience leading technical teams and managing large-scale Service Now implementations.
• Existing Public Trust Clearance or Ability to Obtain an NIH Badge.

• Service Now certifications, such as Certified Implementation Specialist (CIS) for ITSM, HRSD, or SPM.
• Experience with federal government clients or public sector environments.
• Familiarity with ITIL best practices and frameworks.
• Experience with Agile or Dev Ops methodologies.

• Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

• Medical, Vision, Dental
• Paid Vacation & Sick Time
• Paid Federal Holidays
• 401k Retirement Plan with 100% Company Matching
• Employer Paid Life Insurance
• Continued Education Assistance
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Health Savings Account (HSA)
• Caregiver Support Program
• Adoption Assistance Program