Junior Site Reliability Engineering Supervisor – Federal; Remote

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Join to apply for the Junior Site Reliability Engineering Supervisor – Federal (Remote) role at Jobright.ai

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Service Now is a global market leader in innovative AI-enhanced technology, seeking a Supervisor for their Site Reliability Engineering team focused on federal sector clients. The role involves leading a team of engineers to ensure the reliability and availability of critical enterprise platforms, driving automation, and improving operational efficiency.

Responsibilities:

• Team leadership. Mentor, and develop a team of SRE engineers, manage career development, project prioritization and performance review.

• Drive initiatives to automate operational processes, reduce manual tasks, and improve overall efficiency.

• Work with other engineering teams, product managers, and stakeholders to ensure alignment, and improve the reliability of the infrastructure.

• Orchestrate actions during incidents and outages to ensure swift resolution and minimize impact and take actions towards sustainable solutions.

• Analyze and evaluate existing processes to identify areas for improvement and implement best practices.

• Provide training and support to partner teams that interface with SRE.

• Onboarding of new hires to enable their success in their roles.

• Onboarding of new technologies, systems and automations into the team.

Qualifications:

Required:

• Hands-on technical skills in Linux, databases, systems and coding.

• 2+ years of experience in a team leadership or management role.

• 6+ years of experience with 24x7 cloud operations, and geographically distributed infrastructure.

• Experience with design and implementation of monitoring solutions for large and scalable environments.

• Experience working in software, platform, and infrastructure delivered as a service.

• Knowledge of principles and methods involving ITIL v3.

• Outstanding interpersonal skills and strong communication skills, both written and verbal.

• Uncompromising attention to detail.

• Bachelor's degree in Computing Science or related technical field, or equivalent work experience.

Preferred:

• RHCE, CCNA, ITIL, Azure, or other industry certifications

• Bachelor's or Master's degree in a technical field

Company:

Service Now is an AI platform that delivers IT operations, field service management, and app engine solutions. Founded in 2004, the company is headquartered in Santa Clara, California, USA, with a team of 10001+ employees. The company is currently Public Company.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Industries Software Development

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