Systems and Data Operations Manager

FMI -- The Food Industry Association:
We're Hiring a SQFI Systems & Data Operations Manager

Are you a CRM guru who thrives while ensuring data integrity, managing technical projects, and delivering operational solutions? Would you like to join a global food safety certification team? Do you enjoy translating technical challenges into actionable solutions? This might be the role for you. Keep reading!

In this role, you will ensure the reliability, integrity, and operational effectiveness of SQFI's systems and data. You will serve as a hands‑on operational leader who owns execution, safeguards data accuracy, and drives resolution of system and process issues while working with internal and external stakeholders.

• Ensure data integrity across SQFI systems through proactive monitoring, reconciliation, troubleshooting, and issue resolution.
• Maintain accuracy and consistency of data exchanged between internal platforms, third‑party systems, and reporting environments.
• Independently troubleshoot production issues and drive timely resolutions.
• Own the execution of assigned system projects and enhancements, including timelines, QA validation, stakeholder communication, etc.
• Manage assigned work streams, track milestones, communicate risks early, and ensure on‑time delivery of high‑quality solutions.
• Perform quality assurance testing to confirm system changes meet documented functional and business requirements.
• Develop dashboards, data models, and operational reports that communicate key performance indicators, trends, and risks to leadership.
• Produce clear, executive‑ready documentation, status updates, presentations, user guides, and training materials.
• Escalate risks strategically and provide recommended solutions to leadership when issues arise.

• Bachelor's degree in computer science, Information Systems, Data Management, or related technical field preferred.
• Three to five years of hands‑on experience supporting production systems, enterprise applications, data quality, or system integrations.
• Experience with data analysis, reporting tools, or dashboard development (e.g., Excel, Power BI, Tableau, or similar) and experience administering or supporting CRM platforms (e.g., Hub Spot) is strongly preferred, including configuration, user support, reporting, or workflow management.
• Working knowledge of databases, system integrations, or data architecture concepts with an ability to perform structured testing, validation, and quality assurance for system changes.
• Strong project coordination and task management skills with attention to timelines and detail.
• Proven ability to document processes, develop training materials, and support user adoption.
• Strong presentation development and executive communication skills, with the ability to translate technical information into clear, audience‑appropriate messaging.
• Strong analytical thinking and practical problem‑solving capabilities.

At FMI, we are the champions for the food industry and the issues that make a difference to our members in the food industry. Our work touches the lives of over 120million households in the U.S. and represents a $1trillion industry with over 6million employees. As part of FMI, our Safe Quality Food Institute (SQFI) is a thriving global food safety and quality program (currently in 40countries across 6continents) that is recognized by food retailers, brand owners, and food service providers worldwide.

The SQFI team is collaborative, dedicated, experienced, and impacts lives across the globe.

We offer a generous benefits package that includes health benefits, 401(k), 11 paid holidays, paid leave benefits including three paid weeks of vacation (prorated based on your start date in year one), a summer hours program allowing you to work only four hours on Fridays during the summer (once your work is done), remote work opportunities two weeks at the end of August, the week of Thanksgiving and two weeks at the end of December, volunteer opportunities (if you want to give back to your community), the chance to join our employee wellness group and much more!

This position requires you to work in our Arlington, Virginia office for a minimum of two full days per week. We offer a $100 monthly transportation reimbursement to offset your commuting costs to and from our office.

If you're ready to ensure system reliability and deliver impactful technical solutions, we want to hear from you. Apply today!

Learn more about SQFI at  and FMI .org.

FMI is an equal opportunity employer.