Principal SME​/Sr. ServiceNow Engineer SPM – Remote

Principal SME / Sr. Service Now Engineer SPM – Remote 4953

Our client is making a strategic investment in Service Now and is seeking a Principal / Senior Service Now Engineer with deep, repeatable Strategic Portfolio Management (SPM) implementation experience
.

This role is a hands-on technical leadership position
, responsible for driving the enterprise rollout and long-term success of Service Now SPM
, including Collaboration Workspace and Project/Portfolio Management
, while aligning with broader platform initiatives such as SAM, HAM, CMDB maturity, and platform scalability
.

This is not a traditional people‑management role. Instead, this is a builder–architect hybrid
: someone who can think at the architectural and governance level while remaining deeply involved in design, configuration, and delivery
.

• Lead the technical implementation of Service Now Strategic Portfolio Management (SPM), bringing proven experience from multiple enterprise SPM deployments
  , ideally within large, complex environments.
• Serve as the hands‑on technical authority for SPM design, configuration, and delivery, including Collaboration Workspace and Project/Portfolio Management.
• Act as the primary technical interface to the EPMO
  , partnering closely to ensure portfolios, programs, and projects are aligned with enterprise goals and governance.
• Work directly with implementation partners and integrators
  , providing oversight, direction, and quality control throughout delivery.
• Design and build scalable solutions using Flow Designer, scripting, integrations, and platform automation
  .
• Support alignment between SPM and broader platform capabilities including Software Asset Management, Hardware Asset Management, and CMDB maturity
  .
• Coach and upskill internal engineering teams
  , serving as a long‑term platform gatekeeper post–go‑live to ensure standards, consistency, and maintainability.
• Act as an escalation point for complex technical challenges
  , providing clear, confident direction without over‑communication or ambiguity.
• Contribute to platform governance, documentation, and delivery standards to support sustainable growth of the Service Now ecosystem.

• Senior‑level Service Now engineering experience in enterprise environments (typically 7+ years
  ).
• Demonstrated experience across multiple Service Now SPM implementations
  , preferably at scale.
• Background working for or alongside Service Now integrators or consultancies (current or past strongly preferred).
• Experience delivering at least one greenfield or net‑new Service Now implementation from planning through go‑live.
• Strong hands‑on expertise in Service Now configuration, development, and integrations
  .
• Ability to engage confidently with executive stakeholders and EPMO teams
  , translating strategy into execution.
• Proven ability to balance architect‑level thinking with hands‑on delivery
  .

• Experience with IT Asset Management (SAM/HAM) and CMDB governance
  .
• Familiarity with Discovery, Service Mapping, and CMDB data quality best practices
  .
• Service Now certifications related to SPM, ITSM, or platform architecture
  .
• Experience in Banking and/or Financial Services environments preferred.

• A successful, enterprise‑grade rollout and adoption of Service Now SPM across portfolios and projects.
• Clear visibility, governance, and confidence within the EPMO and leadership teams.
• A well‑governed, scalable Service Now platform with strong CMDB and asset foundations.
• Internal teams enabled and supported, with consistent standards enforced post–go‑live
  .