REMOTE Senior ServiceNow Developer

Job Description

We are seeking a Service Now Developer with advanced knowledge of the Service Now platform, AI capabilities and scoped applications. The ideal candidate will have a strong understanding of Service Now’s out-of-the-box (OOB) capabilities, with a disciplined approach of customizing only when pre-approved and justified.

This role will be responsible for designing, configuring, and maintaining various applications, ensuring alignment with platform governance, best practices, and business objectives.

• Partner with business and technical stakeholders to translate requirements into scalable Service Now solutions.
• Perform fit-gap analysis to determine configuration vs. customization needs, ensuring all customizations are formally approved.
• Develop, configure, and maintain Service Now components such as Flows, UI Policies, Business Rules, Client Scripts, and Integrations.
• Work with Service Now Architects and the Platform Owner to enforce development standards, governance, and reusability.
• Create and maintain technical documentation, including design specifications, test plans, and deployment instructions.
• Provide technical leadership and mentoring to junior developers.
• Support Service Now upgrades, testing, and release management to maintain platform stability.
• Ensure system performance, scalability, and maintainability across implemented solutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of Service Now development experience
• Proven record of delivering OOB-first Service Now implementations.
• Strong understanding of Service Now architecture, scripting (JavaScript/Glide), and integration approaches (REST/SOAP, MID Server).
• Experience with Flow Designer, Integration Hub, and Scoped Applications.
• Knowledge of Service Now security, ACLs, and roles.
• Excellent problem-solving, analytical, and stakeholder engagement skills.
• Experience with Service Now Now Assist capabilities
• Experience in consulting or client-facing roles.

• Service Now Certified Technical Architect (CTA) – highly desirable