Remote Service Specialist Job Lubbock Texas USA,IT/Tech

Position: Hacienda Ford- Remote Service Specialist

Description

This position requires on-site attendance and is not a work-from-home role

Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with a great service experience and understanding their needs.

Duties and Responsibilities

Shuttle guests to and from the dealership within the appropriate and agreed-upon radius.
Prioritize guests at the dealership needing a shuttle over those who are waiting for vehicle Pickup and Delivery.
Monitor the condition of the Shuttle Vans and ensure that they are clean, fueled, and working properly at the end of every day.
Keep a current daily log of shuttle van usage for warranty claiming at the end of each month.
Assist Remote Experiences Coordinator and Advisors with Pick Up and Delivery when available while maintaining a courteous and friendly attitude with all guests.
Assist with moving guests' vehicles from the service drive to the vehicle waiting area before dispatch to ensure a clear path for arriving guests.
Assist with moving guests' vehicles to the service drive when the work is complete and helping to fuel the vehicles when needed.
Delivering parts, documents, or vehicles between us and other locations.
Scan documentation and repair orders into PBS when repairs are finalized.

Qualifications and Skills

Professional appearance
Excellent communication capability
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities.

Hours

The Service Department is open during the following hours:

Monday – Friday: 7:00 AM – 6:00 PM

Saturday: 7:00 AM – 4:00 PM

Benefits

Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.

401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.

Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.

Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.

Sick leave 3 paid days per service year – 100% employer paid.

Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.

Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

You are at least 21 years old.
You have a valid driver's license with an acceptable driving record.
You will pass a pre-employment drug screen.
You will undergo a background check.
If you do not meet all these requirements, your application will not be considered.

Thank you for your interest in this position.

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