Mid-Level Technical Account Manager; Remote

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Job Summary:

Demandbase is the leading account-based GTM platform for B2B enterprises, focused on maximizing revenue and minimizing waste through AI-powered insights. The Technical Account Manager (TAM) will work closely with customers to navigate their needs, provide technical expertise, and ensure successful implementation of Demandbase products.

Responsibilities:

• Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship

• Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack.

• Assist customers with business and technical requirement definition through subject matter expertise.

• Provide hands on assistance within the platform to ensure customers are set up with best practice recommendations

• Lead customer calls and discussions, and provide meeting agendas

• Collaborate with customer to define positive business outcomes and become integral part of their team’s success

• Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication.

• Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service

• Proactively manage client projects and expectations while delivering exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism.

• Provide technical consultations for architecture integration and service optimization

• Manage technical feature requests and requirements that are key to the customer’s success and process workflow

• Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs

• Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy.

• Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM/Mar Tech stack.

• Supporting customer office hours and internal enablement as needed

Qualifications:

Required:

• Minimum of 4 years of experience in a technical, agency or marketing operations role.

• Solid understanding of CRM and Marketing Automation solutions

• Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

• Proven ability to provide a quick resolution to problems

• Excellent presentation skills

• At least 3 years consulting experience integrating Sales and Marketing technology including all of the following: SFDC, Microsoft Dynamics, Hub Spot CRM, or other B2B Customer Relationship Management (CRM) applications, Experience in the area of Salesforce automation (SFA), Lead Management and Marketing, Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS), Experience with marketing automation, lead scoring, lead nurturing and campaigns automation

• Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy.

• Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM/Mar Tech stack.

Preferred:

• Project Management / PMP skills preferred by not required

• Previous Technical Account Manager or Solutions/Sales Engineering experience is preferred

Company:

Demandbase is a company that specializes in account-based marketing, sales intelligence, and data. Founded in 2007, the company is headquartered in San Francisco, California, USA, with a team of 501-1000 employees. The company is currently Late Stage. Demandbase has a track record of offering H1B sponsor ships.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Industries Software Development

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