Regional Manager, Customer Success - Key Accounts

## Regional Manager, Customer Success - Key Accounts Apply locations:
Home based-Ohio:
Remote - USA - Nationwide time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
May 29, 2026 (9 days left to apply) job requisition :
R112908
** Are you excited by leading teams that help the world’s largest law firms transform how they work with technology?
**** Do you enjoy shaping customer success strategies that deliver measurable value and long‐term partnerships?
**** About our Team
** Lexis Nexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ().
** About the Role
** The Regional Manager, Customer Success leads a regional team supporting Lexis Nexis’s largest law firm customers, helping them adopt and integrate research, drafting, analytics, and AI-powered workflow solutions into daily legal work. This role owns the regional customer success strategy for key accounts, focusing on value realization, workflow transformation, retention, and usage growth. The role combines people leadership, strategic account ownership, and a modern, data-driven customer success approach.
** Responsibilities
* ** Lead, coach, and develop a high-performing team of customer success professionals supporting key and strategic law firm customers
* Own the regional customer success strategy, driving customer health, retention, usage growth, and long-term value
* Guide the team in building trusted advisor relationships and creating tailored success plans aligned to firm goals and workflows
* Partner with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and business reviews
* Use customer health, engagement, and usage data to identify adoption barriers and guide change management efforts
* Drive deeper integration of Lexis Nexis solutions into customer workflows and business processes
* Represent the voice of the customer by sharing insights and feedback with internal stakeholders
* Support transformation initiatives that improve customer outcomes across the full lifecycle
** Requirements
* ** Experience working with law firms, legal professionals, or legal technology environments
* Proven people leadership experience in customer success, enterprise software, consulting, or strategic account roles
* Strong understanding of large law firm workflows and stakeholder dynamics
* Ability to coach teams on executive engagement, change management, and value-based customer conversations
* Experience using customer health, engagement, and usage data to inform account strategy and improve retention
* Comfort working cross-functionally in complex, matrixed organizations
* Proficiency with CRM, customer success, analytics, and enablement tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
* Familiarity with AI-powered technologies and their application in professional workflows
** Work in a way that works for you
** Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.  We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.
** About the business
** Lexis Nexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity,…