Enterprise Applications Manager; Remote

Join to apply for the Enterprise Applications Manager (Remote) role at North American Partners in Anesthesia

Join to apply for the Enterprise Applications Manager (Remote) role at North American Partners in Anesthesia

• Lead, mentor, and manage a team of Service Now developers and system administrators. Oversee the architecture, roadmap, and performance of the Service Now platform, including ITSM, ITOM, ITAM, HRSD, HAM/SAM, and custom applications.
• Serve as the subject matter expert for Service Now, driving platform adoption, innovation, and best practices.
• Coordinate platform upgrades, module implementations, integrations, and ongoing maintenance efforts.
• Ensure compliance with enterprise IT standards, policies, and regulatory requirements.
• Manage external vendors and Service Now partners, ensuring optimal delivery of services and support.
• Analyze business needs and collaborate with stakeholders to design and implement scalable Service Now solutions.
• Ensure consistent application of secure design and integration patterns across the enterprise platform ecosystem.
• Provide Tier 3 support and troubleshooting expertise for Service Now and related enterprise applications.
• Report on Service Now platform health, performance, capacity, and ongoing initiatives.
• Support strategic planning for future enterprise application initiatives and cross-platform integrations.

• Lead, mentor, and manage a team of Service Now developers and system administrators. Oversee the architecture, roadmap, and performance of the Service Now platform, including ITSM, ITOM, ITAM, HRSD, HAM/SAM, and custom applications.
• Serve as the subject matter expert for Service Now, driving platform adoption, innovation, and best practices.
• Coordinate platform upgrades, module implementations, integrations, and ongoing maintenance efforts.
• Ensure compliance with enterprise IT standards, policies, and regulatory requirements.
• Manage external vendors and Service Now partners, ensuring optimal delivery of services and support.
• Analyze business needs and collaborate with stakeholders to design and implement scalable Service Now solutions.
• Ensure consistent application of secure design and integration patterns across the enterprise platform ecosystem.
• Provide Tier 3 support and troubleshooting expertise for Service Now and related enterprise applications.
• Report on Service Now platform health, performance, capacity, and ongoing initiatives.
• Support strategic planning for future enterprise application initiatives and cross-platform integrations.

• 10+ years of experience in enterprise application architecture and support, including 5+ years managing technical teams.
• 5+ years of hands-on experience with the Service Now platform, including ITSM, ITOM, ITAM, HRSD, and HAM/SAM modules.
• Demonstrated success managing platform upgrades, customizations, and integrations with third-party systems.
• Proven experience implementing development best practices, governance, and agile workflows within Service Now.
• Solid background in enterprise application integration, performance tuning, and security best practices.
• Experience working in Agile or hybrid project environments (preferred).
• Ability to lead cross-functional teams and drive projects to completion in a complex environment.
• Strong communication, organizational, and problem-solving skills.

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• Service Now System Administrator Certification required; additional certifications (e.g., CIS-ITSM, CIS-ITOM, CIS-HR, CIS-Discovery) preferred.
• ITIL certification is a plus.
• Agile certification (e.g., Scrum Master, SAFe, PMI-ACP) is desirable.

• Generous benefits package, including:
• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities