REMOTE Senior ServiceNow Architect

Job Description

We are seeking an experienced Service Now Architect to lead the design, development, and governance of scalable Service Now solutions. This role will focus on customer-facing applications, enterprise integrations, and establishing platform best practices to ensure long-term success and performance.

• Architect and design end-to-end Service Now solutions aligned with business and IT strategies
• Lead the implementation of customer-facing applications (e.g., Customer Service Management, portals, custom apps)
• Define and enforce Service Now architecture standards, governance, and best practices
• Design and oversee integrations between Service Now and external systems (REST, SOAP, APIs, middleware, etc.)
• Collaborate with stakeholders to translate business requirements into technical solutions
• Guide development teams on platform capabilities, configurations, and customizations
• Conduct design reviews, code reviews, and ensure adherence to architectural standards
• Optimize platform usage and recommend improvements for efficiency and user experience

Stay current with Service Now releases, features, and industry trends

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 8+ years of experience in IT, with 5+ years on the Service Now platform
• Strong experience with Customer Service Management (CSM) and/or other customer-facing Service Now applications
• Proven experience as a Service Now Architect, but also willing to handle hands-on development
• CSA Certification (System Admin)
• Experience building custom applications in Service Now
• Hands-on experience designing and implementing integrations (REST, SOAP, Integration Hub, MID Server, etc.)
• Deep understanding of Service Now architecture, data model, and platform capabilities
• Experience establishing and enforcing development standards and best practices
• Strong knowledge of ITSM, ITIL processes, and enterprise architecture principles
• Experience with Service Portal, UI Builder, or custom application development
• Service Now Certified Application Developer (CAD)