User Experience; UX Analyst; Remote

Overview

GovCIO is currently hiring for a User Experience (UX) Analyst to support a portfolio of VA digital health products, with initial emphasis on telehealth, including video visits and related capabilities. This role will execute user-centered design and validation activities in close partnership with Product Managers, UI Designers, SMEs, and the UX Lead, helping improve usability, adoption, and workflow alignment for Veterans and clinical users.

This role is hands‑on and execution‑focused, supporting user‑centered validation activities across the product lifecycle, including usability sessions, UAT, and iterative design improvements informed by user feedback and operational context. This position is fully remote located within the United States.

• Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
• Develop task‑based UAT scenarios and success criteria aligned to user workflows and release objectives
• Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
• Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
• Translate user insights and UX guidance into product‑specific flows, interactions, and recommendations
• Partner with UI Designers to ensure designs align with user needs, workflows, and usability best practices
• Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
• Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end‑user feedback
• Identify and elevate usability risks, insights, and opportunities to PMs and the UX Lead
• Participate in accessibility and usability forums supporting continuous product improvement
• Contribute to product recommendations that improve user adoption, workflow fit, and experience quality

• Bachelor’s degree and 5+ years of experience or commensurate experience
• 3–6 years of relevant UX, usability, product design, or related experience
• Experience supporting usability evaluations, task‑based testing, or user‑centered product validation
• Experience collaborating with product managers, designers, and developers
• Understanding of user‑centered design principles and workflow‑based design thinking
• Strong written, analytical, facilitation, and communication skills

• Experience supporting healthcare, telehealth, or government digital products
• Experience supporting UAT planning or facilitation
• Experience with wireframes, prototypes, or interaction design artifacts
• Familiarity with accessibility principles and inclusive design
• Experience working within Agile product teams
• Knowledge of clinical workflows and healthcare operational processes preferred
• Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
• Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired

Ability to obtain and maintain a Suitability/Public Trust clearance.

USD $ - USD $ /Yr.

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

* Available to full‑time employees

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.