EV Technical Service Agent

Our client is seeking a dedicated EV Technical Service Agent to join their innovative team. As an EV Technical Service Agent, you will be supporting the technical diagnostics and remote troubleshooting of Energy Home charging equipment.

Job Title: EV Technical Service Agent

Location: Complete remote (Candidate will only need to come onsite for the first 3 days for training)
Pay rate: $29 per hour

• Perform remote diagnosis and troubleshooting of Energy Home charging equipment
• Provide resolution guidance for site visits and streamline issue escalation as needed
• Support customers through live troubleshooting calls to ensure high satisfaction
• Create and update cases in Salesforce, managing parts logistics and warranty claims
• Assist in training other agents and contribute to process improvements

• Minimum of 3+ years experience as an electrician or working with electrical components
• Experience in EV charging equipment repair or installation preferred
• At least 2 years in a customer‑facing or call center environment
• Proficiency in Microsoft Office Suite and Salesforce
• Strong communication, interpersonal, and problem‑solving skills

• Opportunity to work in a rapidly growing industry focused on energy and sustainability
• Flexible remote work arrangement with initial onsite training
• Engage with innovative technology and contribute to a cleaner, greener future
• Collaborate with a forward‑thinking team dedicated to excellence
• Develop your skills in a dynamic and supportive environment

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!