Custom Solutions Project Analyst

Overview

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting‑edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Now is your chance to be at the forefront of innovation, driving client projects and shaping the future of our credit unions and their members. If you're passionate about problem‑solving and eager to make an impact, this is your chance to thrive in a supportive and vibrant environment. Apply now and let's grow together!

The Jack Henry Credit Union Solutions Custom Solutions team is seeking an experienced Project Analyst to join their team. This is an exciting opportunity to work directly with customers as well as internal software engineers to help our customers find the best solution for their custom needs.

This is a remote position and candidates must live within approximately a 70‑mile radius of our office locations in Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Monett, MO; or Springfield, MO.

All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.

• Plans, conducts, and directs the analysis of business problems to be solved with automated systems. Prepares work‑effort estimates and solution approaches.
• Performs analysis to develop design specifications for projects. Defines the system and functional requirements of the product. Performs requirements gathering, project scoping and translates requirements into business specifications.
• Performs project management duties from feasibility analysis through implementation.
• Defines specifications and workflow models for product development.
• Coordinates the development, quality assurance and testing efforts to ensure conformance with design specifications and performance standards.
• Serves as liaison between end users and development (technical and non‑technical departments) during all phases of the software development lifecycle.
• Creates all requirements and business design documentation.
• May perform other duties as assigned.

• Minimum of 5 years of experience in project management or project analysis.
• Minimum of 3 years of experience with Symitar.
• Strong verbal and written communication skills.
• Must be able to meet aggressive deadlines and handle multiple, demanding projects.
• Must be able to travel up to 5%.

• Strong knowledge of Symitar Batch Power On functionality or Power Frame Docs.
• Financial industry experience.
• Agile / Scrum experience.
• Strong knowledge of software development lifecycle.
• Strong leadership, organizational, decision‑making, and analytical skills.
• Shows strong initiative and operates as a self‑starter, quickly learning new skills and taking ownership without needing close supervision.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions…