Sr. ServiceNow Developer

Sr. IT Service Management (ITSM) Developer

Location: Honolulu, HI

Work Model: Hybrid or Remote‑capable (flexible based on candidate location)

Employment Type: Direct Placement (Full‑Time)

Industry: Financial Services/Banking

About the Opportunity

TEKsystems is supporting a premier Hawaii‑based enterprise organization in their search for a Senior IT Service Management Developer. This individual will play a critical role in shaping the future of the organization’s ITSM platform and processes. This is not just a developer role—it's a strategic, consultative position. The ideal candidate understands not only how to build solutions but why those solutions matter.

We’re looking for someone who can challenge assumptions, improve processes, and provide thoughtful guidance.

Role Overview

The Senior ITSM Developer will design, develop, and enhance capabilities on the ITSM platform (Service Now or similar). This includes creating new features, supporting platform integrations, resolving complex issues, and helping define long‑term platform strategy. Success in this role requires strong technical acumen combined with systems thinking, business process insight, and the ability to translate ambiguous requirements into effective solutions.

• Architect, design, and customize solutions across ITSM modules:
  Incident, Problem, Change, Knowledge, Service Catalog.
• Lead discussions to understand the why behind business requirements, challenge inefficiencies, and recommend better approaches.
• Build scalable integrations across enterprise systems.
• Troubleshoot and resolve complex platform issues.
• Develop dashboards and Performance Analytics (Indicators, Breakdowns, Scorecards, Targets, Widgets, etc.).
• Drive continual service improvement and platform modernization initiatives.
• Support Agile ceremonies and backlog prioritization with strategic input.
• Participate in roadmap planning and evaluate emerging ITSM capabilities and technologies.

• Bachelor's degree in IT or equivalent hands‑on experience.
• 5+ years developing on ITSM platforms (Service Now preferred).
• 3+ years customizing and implementing ITSM core modules.
• 5+ years in IT application development or technology solution delivery.
• Experience with Agile/Scrum and sprint planning.
• Strong understanding of Performance Analytics.
• ITIL Foundation certification.
• Service Now Certified System Administrator (CSA).
• Ability to think critically, ask "why," and challenge assumptions to produce optimal solutions.
• Comfortable providing consultative guidance versus simply taking orders.

• Service Now Certified Application Developer (or ability to obtain within 12 months).
• Service Now Certified Implementation Specialist (or ability to obtain within 12 months).
• Experience shaping platform strategy or influencing architectural decisions.
• Familiarity with workflow orchestration and automation.

Job Type & Location

Permanent position based out of Honolulu, HI.

Pay and Benefits

The pay range for this position is $ – $ per year. Excellent benefits including healthcare coverage, PTO, holiday pay, 401(k) matching.

Workplace Type

Fully remote position.

Final date to receive applications

This position is anticipated to close on May 28, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.