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Tier 3 Help Desk/IT PM/TAM
Remote / Online - Candidates ideally in
Independence, Jackson County, Missouri, 64050, USA
Listed on 2026-05-30
Independence, Jackson County, Missouri, 64050, USA
Listing for:
Prestige Staffing
Full Time, Remote/Work from Home
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We are seeking an experienced Tier 3 Help Desk Specialist to help us provide exceptional customer service. As a Tier 3 Help Desk Specialist, your ability to troubleshoot non-documented problems and think outside of the box is of the utmost importance. Candidates that have recent experience working for an MSP are preferred.
This is a remote position, but candidates must be located in the Saint Louis area.
Tier 3 Help Desk Responsibilities- Managing technical projects and implementations
- Working with and mentoring junior technicians through more complex tickets
- Triaging ticket importance and escalation
- Ensuring that our clients have the best support experience on the planet
- Microsoft Office 365
- Microsoft Active Directory
- Microsoft Azure
- Microsoft Share Point
- Microsoft Exchange
- Firewalls
- Switches
- Routers
- Network Cabling
- Networking fundamentals (DNS, DHCP, VLAN’s, etc)
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
- 8-hour shift
- Monday to Friday
- Mid-Senior level
- Full-time
- Project Management and Information Technology
- Staffing and Recruiting
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