Senior ServiceDesk Reliability Engineer - SDRE

Senior Service Desk Reliability Engineer - SDRE

Department: Service Desk

Employment Type: Full Time

Location: Remote/Moldova

Reporting To: Aleksei Volkov

• Terraform
  : prior hands‑on experience (or readiness to close the gap quickly);
• SRE fundamentals
  : core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems;
• Go/Python
  : write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);
• Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
• GCP Basic: deploying small tasks on Cloud Run/Functions. Big Query;
• Incident recording and participation in resolution;
• Autonomy & proactivity; strong teamwork (critical); ability to own tasks end‑to‑end and collaborate with engineering and product; ability to identify bottlenecks;
• Communication (English B2+): running war‑rooms, facilitating meetings with engineering leads and product managers.

• Experience with Google Cloud (GCF);
• Experience in fintech;
• Knowledge of Kubernetes components.

• Full‑time B2B contract
• Fully remote setup, work from anywhere in Europe
• Up to 20% tax allowance
• 22 paid leave days annually
• Stock options (ESOP) in a fast‑scaling, pre‑IPO company
• Flexi benefits you can use for wellness, travel, or learning
• Work alongside a high‑performing, international engineering team in a global fintech unicorn