HPC Technical Consultant, On-site; ORNL), Oakridge, TN

Overview

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture values varied backgrounds and provides flexibility to manage work and personal needs.

If you are looking to stretch and grow your career, our culture will embrace you.

Job Description

Part of an on-site team conducting routine repairs and maintenance on HPE's super computers. This is an early career opportunity. Training will be offered. US Citizenship required. Onsite daily work required, not a remote position.

Hours:

M-F 8am to 5pm daily on-site or 7am to 4pm.

• Monitoring and maintaining system health on many HPC system(s) – compute, network and storage
• Troubleshooting and repairing hardware issues
• Interact with ticket system to document actions taken and pass ticket to next step
• Creating, monitoring and closing all support tickets
• Review tickets for hardware actions needed and claim for action
• Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts
• Perform hardware actions, e.g. component replacement from spares
• Operate hand tools and low-power tools (e.g. battery power screwdriver)
• Select proper tools and maintain tools in organized way on site
• Lift and move parts and equipment up to 50 lbs individually and up to 75 lbs with another person
• Occasionally operate pallet jack to move inventory from one place to another within site
• Maintaining the on-call schedule to support our 365 24x7x2/4 contracts
• Assisting with hardware and system installation activities in new systems
• Complete training on specialized compute hardware, network, and storage components
• Read system documentation and diagrams to identify specified components within system
• Collaborate with team members using face-to-face, phone, and online communication including email, Teams, and Slack
• Occasionally assist with system installation activities
• Interface with parts inventory manager if applicable
• Strong mechanical aptitude
• Familiarity with hand tools
• Experience with computer hardware and datacenters preferred

• Bachelors Degree preferred or Associates Degree. Some college work preferred.
• 2-4 years’ experience a plus

#United States

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#United States

#operations

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Job Level

The salary range is USD 62, in Tennessee; actual offer may vary based on location, experience, and qualifications. The salary shown reflects base salary; variable incentives may also be offered.

Hewlett Packard Enterprise is an Equal Employment Opportunity/ Veterans/ Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and decisions are based on qualifications, merit, and business need. Our goal is to be a global team representative of our customers in an inclusive environment where we can innovate and grow together. HPE will comply with all applicable laws related to employer use of arrest and conviction records.

No fees notice and recruitment fraud disclaimer: see details in the original posting. This description is intended to reflect job responsibilities and requirements and does not constitute a contract or guarantee of employment.