EPIC Administrator - Remote
Remote / Online - Candidates ideally in
Norman, Cleveland County, Oklahoma, 73019, USA
Listed on 2026-05-31
Norman, Cleveland County, Oklahoma, 73019, USA
Listing for:
PATTERNS LLC
Full Time, Remote/Work from Home
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
Technical Support, Cloud Computing, IT Consultant, Systems Administrator
Job Description & How to Apply Below
Schedule:
Full-time, Day Shift (Monday–Friday)
This role is responsible for managing Epic platforms such as Hyperspace and related client system servers, ensuring system stability, performance, and availability across production, training, disaster recovery, and non-production environments. You will monitor server performance, troubleshoot complex technical issues, apply hot fixes, security patches, and service packs, and support Epic upgrades and maintenance windows. Responsibilities also include managing backups and restores, configuring Citrix environments, supporting virtualization platforms, ensuring system security and access controls, and performing capacity planning to support system growth.
KeyRequirements
- Ability to resolve client-side issues (performance, connectivity, printing access
- Citrix / VMware Horizon / VDI support experience
- Strong coordination of after-hours maintenance and Epic upgrades
- Cross-functional collaboration with infrastructure, network, security, and database teams
- Strong technical documentation (runbooks, standards, troubleshooting guides)
- Root cause analysis and participation in incident/problem management
- Service Now or similar ITSM tool experience
- Ability to test and validate Epic updates and enhancements
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