Remote Infrastructure Systems Engineer; Windows & Azure

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
• Paid time off, personal days, and company‑paid holidays.
• Paid paternal leave.
• Volunteerism days off.
• Income protection programs include company‑sponsored basic life insurance and long‑term disability insurance, as well as employee‑paid voluntary life, accident, critical illness, and short‑term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs include mental health, financial and legal.
• Rewards programs offered by our medical carrier.
• Professional development and growth opportunities.
• Employee referral program.

As a Systems Engineer specializing in infrastructure, you will serve as a hands‑on technical resource responsible for implementing, maintaining, and optimizing the IT systems that form the backbone of Vital Care — with a primary focus on endpoint management, identity and access management, and L2 service delivery. Your expertise will span endpoint platforms (Windows 11, Intune, Autopilot), cloud‑based solutions (Microsoft 365, Azure), networking, system integrations, and administration.

This role is the organization’s subject‑matter expert on endpoints and Windows 11 OS, while also serving as a key contributor to L2 support and the service delivery queue. You will collaborate with senior engineers, ensure the successful delivery of technical solutions aligned with strategic objectives, and enable a fully distributed, remote workforce.

• Serve as the primary endpoint specialist and subject‑matter expert on Windows 11 OS — including imaging, deployment, hardening, and advanced troubleshooting.
• Manage endpoint configuration, compliance, and security policies using Microsoft Intune.
• Deploy and maintain Windows Autopilot for zero‑touch provisioning of new and replacement devices.
• Troubleshoot and resolve endpoint hardware and software issues across Windows and, when applicable, Apple/macOS/iOS platforms.
• Ensure all endpoints meet security and compliance baselines including Bit Locker encryption, Microsoft Defender, and patch compliance.
• Support Endpoint Lifecycle Management including procurement coordination, deployment, refresh, and decommissioning.

• Provide Tier 2 support for all aspects of the infrastructure including endpoints, servers, and networking.
• Identify and troubleshoot systems and network issues; elevate complex problems as needed.

• Implement and maintain infrastructure solutions that meet the organization’s current and future needs.
• Support Microsoft 365 services including Exchange Online, SharePoint, Teams, and One Drive, and Identity & Access Management.
• Implement and support third‑party tools and technologies to enhance system efficiency and performance.
• Assist Senior Engineers with Azure infrastructure tasks and projects as directed.
• Own support of assigned software tools and platforms.

• Monitor system and infrastructure performance to ensure the highest levels of availability, reliability, and scalability.
• Implement and maintain security measures to safeguard the organization’s infrastructure.
• Ensure compliance with industry standards and regulations, keeping abreast of security best practices.

• Lead small to medium‑size infrastructure‑related projects from conception to completion, ensuring timely delivery and adherence to project milestones.
• Participate in larger infrastructure projects, executing assigned tasks on time and to standard.
• Develop and maintain basic Power Shell scripts to support automation efforts under guidance from senior staff.

• Solid troubleshooting methodology for hardware, software, and network connectivity issues.
• Apple/macOS/iOS device management experience is a plus.
• Scripting and automation skills (Power Shell preferred).
• Ability to understand operational business processes and apply technical/system knowledge.
• Demonstrated communication skills through clear, concise and comprehensive documentation; strong technical writing skills.
• St…