It System Engineer

Candidate must be in or near Nashville, TN

General

Duties / Responsibilities:

• Utilize RMM tools to remotely manage equipment.
• Utilize the ticket system to track customer requests and work tasks.
• Accept Level II IT support tickets from customers and manage ticket to resolution.
• Escalate Level III IT support tickets to Systems Admins and assist with resolution.
• End user support for desktops, laptops, and mobile devices (Windows, Apple, and Android).
• Provide basic hardware troubleshooting in the event of equipment failures.
• Provide support for Microsoft Windows Server roles (AD, DHCP, DNS, File, and Print Sharing).
• Manage enhanced email security tools for customers.
• Manage and maintain device encryption.
• Maintain images and deploy equipment for new employees.
• Assist with remediation of detected device vulnerabilities.
• Troubleshoot Microsoft Office 365 application issues.
• Maintain customer equipment stock and submit requests for new equipment when needed.
• Provide Level I incident response on security incidents.
• Manage Identity MFA for various platforms.

Required knowledge, Experience, and or understanding of:

• IP, DNS, DHCP, Subnets, Vlans, and VPN’s.
• Firewall, Router, Switch, and Wireless Access Point management.
• Supporting both on prem and cloud server environments.
• Managing virtualization technologies.
  
  Microsoft Entra tenant configuration and management.
• VOIP technologies and solutions.
• Microsoft Exchange mailbox management

Expected Skillset:

• Strong emphasis on security for all solutions and actions for customers.
• Strong customer service and interpersonal skills.
• Ability to quickly learn new technologies and environments.
• Excellent verbal and written communication skills.
• Excellent organizational skills and the ability to work independently.
• Ability to troubleshoot technical problems, identify root causes, and find solutions.
• Strong attention to detail.

Additional Requirements:

• Minimum 3 years of experience supporting Level I or II helpdesk IT support.
• Familiar with MSP and Internal IT support for SMB and Enterprise organizations.
• Preferred relevant education or certifications.
• 50% work from home / 50% onsite or at corporate office.
• Competitive salary package.
• Comprehensive health and wellness benefits.
• Continuous learning and professional development opportunities.
• Collaborative and innovative work environment.

Compensation:

• $55,000 - $70,000 per year.
• Health, dental, vision, disability, and life insurance.
• 401(k)
• Health insurance

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Schedule:

• 8 hour shift

Equal Opportunity Employer
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