IT Support

Compensation:
Entry-level IT support roles $20 to $25 per hour. Final compensation will be based on experience, skills, and certifications.

Location:

Hybrid (Remote and On-Site Support Across Locations)

Travel Requirement:
Up to 25-40% travel required

Employment Type:

Full-Time

Intercare Therapy is seeking an IT Support I to provide frontline technical support across a growing, multi-site healthcare organization. This role focuses on Tier 1 support, device setup, and basic troubleshooting, while working closely with senior IT staff to resolve more complex issues. The ideal candidate is hands‑on, solutions‑oriented, and comfortable operating in both remote and field environments. This position plays an important role in stabilizing IT operations, improving service delivery, and supporting ongoing modernization initiatives.

• Strong communication and customer service skills
• 0-2 years of IT support experience or relevant technical training
• Basic knowledge of Windows operating systems and common business applications
• Ability to follow documented processes and procedures
• Willingness to travel up to 40%

• Associate’s or Bachelor’s degree in Information Systems or related field
• Familiarity with ticketing systems (e.g., Fresh service, Jira Service Management, Service Now, Zendesk)
• Basic understanding of networking concepts
• CompTIA A+ or equivalent certification (or in progress)

• Provide Tier 1 support for desktops, laptops, tablets, cellphones, printers, and peripherals
• Respond to and resolve basic technical issues related to hardware, software, and connectivity
• Escalate complex issues to IT Support Engineer II or senior staff as needed

• Assist with device imaging, configuration, and deployment
• Prepare and distribute equipment for new hires
• Support basic asset tracking and inventory updates

• Create, update, and manage tickets
• Follow standard procedures for ticket resolution and escalation
• Maintain clear and accurate documentation of support activities

• Assist with user account setup and access provisioning
• Support device setup for new employees
• Assist in deprovisioning accounts and recovering equipment

• Travel to Intercare locations (up to 40%) to assist with on‑site support needs
• Support equipment installations and basic troubleshooting at clinic sites
• Provide professional, customer‑focused support to end users
• Hybrid schedule combining remote work and on‑site support
• Frequent in‑person support at clinical and operational sites
• Fast‑paced, service‑oriented healthcare environment
• Opportunity for growth within the IT organization